Registrar Scheduler PC Toftrees
Role Overview
Performs administrative activities associated with patient office visits.
Actively participates as a member of the healthcare team to engage patients, families, and caregivers in the coordination of patient care.
Full Job Posting
Experience:
- One year of experience preferably in medical practice or clinical setting.
- Knowledge, Skills, Abilities:
- Excellent customer skills are essential.
- Knowledge of physician office procedures, medical terminology, grammar and spelling.
- Working knowledge of office equipment such as copiers, fax machines, telephones and computers.
- Ability to sort and file materials by alphabetic and numeric systems.
- Ability to speak clearly and communicate effectively and to read, understand and follow written and verbal instructions.
- Ability to record messages and patient data accurately.
- License/Certification/Registration:
- SUPERVISION RECEIVED
- Receives general supervision from the Practice Manager.
- SUPERVISION GIVEN
Responsibilities
- ESSENTIAL FUNCTIONS
- Greets and checks in patients, verifies and updates insurance information and provides patient with any necessary information. Assists patients with ambulatory difficulties.
- Screens visitors, verifies appointments, responds to inquiries and directs them to the appropriate area.
- Interviews new patients, records information required for registration and creates and enters the information in a computer account.
- Answers telephone calls, takes messages, responds to inquiries and transfers calls as appropriate. Responds to emergency calls per established procedures.
- Schedules, coordinates and re-schedules patient appointments via computerized scheduler. Relays updates to staff and maintains and updates provider’s schedules
- Totals charges, collects payments, and issues receipts to the patient and schedules future appointments as applicable.
- Balances cash payments and cash on hand per the cash control procedure at end of shift.
- Answers questions regarding patient appointments, testing, accounts and charges or refers to appropriate staff.
- Instructs patients on preparation for office visits, special procedures and insurance requirements.
- Obtains insurance referrals or financial waiver documentation, as required.
- Prepares and mails new patient information packets and other office related correspondence.
- Ensures reminder telephone calls were made through the automated system and makes follow-up calls as necessary.
- Ensures call forwarding to/from answering service daily.
- Maintains work area in a neat and orderly manner and ensures office supplies are at optimal level.
- Distributes various forms to patients such as test results, prescriptions, etc.
- Participates in quality improvement activities and processes.
- NON-ESSENTIAL FUNCTIONS
- Performs related and miscellaneous duties as assigned.
About Mount Nittany Health
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