Registered Care Manager

Role overview

Responsibilities

• Manage daily service operations in line with individual needs, agreed care plans and commissioned packages.
• Lead assessments, care planning and risk management with service users, families and relevant professionals.
• Oversee staff rotas, travel arrangements and contingency cover to maintain continuity of care.
• Maintain CQC, safeguarding and organisational-policy compliance; oversee medication safety, competency assessments and record audits.
• Monitor quality through spot checks, record reviews, audits, feedback and service-user reviews.
• Respond to incidents, complaints and safeguarding concerns with reporting, investigation and follow-up.
• Manage recruitment, induction, training, supervision and performance reviews; support carers to protect dignity and promote independence.
• Build relationships with families and professionals; maintain accurate records and effective use of electronic care systems.
• Manage capacity and resources, accepting new packages only when staff can safely meet needs.

Skills and experience

• Experience managing or leading a domiciliary care service.
• Working knowledge of CQC expectations, adult safeguarding, person-centred care and quality assurance.
• Experience with care plans and risk assessments for adults, including people with dementia or reduced mobility.
• Understanding of safe medication administration and staff competency requirements.
• Ability to lead teams, address performance concerns, support staff development and coordinate community rotas.
• Clear professional communication, strong organisation and calm prioritisation.
• Confidence using electronic care records, rostering and medication systems.

Qualifications

• A relevant leadership and management qualification, such as a Level 5 Diploma in Leadership and Management for Adult Care or equivalent, is desirable.
• Previous experience as a CQC Registered Manager is an advantage.

Pay

• Pay is £40,000–£44,000 per year.

Benefits

• Benefits include company events, a company pension and free parking.

Work location

• Work location is in person.