Regional Training Manager.Store of Learning - West

Job Purpose

• Training Delivery & Facilitation

• Lead and facilitate leadership, technical, operational, and business training programs across Panda Academy.
• Ensure effective delivery of classroom, virtual, blended, and on-the-job learning solutions.
• Support the creation of engaging and learner-centered training experiences.

• Training Operations & Execution

• Manage academy training schedules, deployment plans, calendars, and delivery activities.
• Coordinate training execution across stores, regions, distribution centers, and corporate functions.
• Ensure smooth operational management of academy programs and learning initiatives.

• Facilitator & SME Management

• Manage Learning Facilitators and coordinate SME Trainers participation across programs.
• Coach facilitators and SMEs on facilitation standards, learner engagement, and training effectiveness.
• Support Train-the-Trainer initiatives and facilitator capability development activities.

• Learning Quality & Learner Experience

• Monitor learner engagement, attendance, participation, and training effectiveness.
• Gather learner feedback and implement continuous improvement initiatives.
• Ensure academy facilitation standards and learning quality measures are consistently maintained.

• Business Alignment & Stakeholder Collaboration

• Partner with business leaders and stakeholders to support capability development priorities.
• Coordinate with Learning Design teams to ensure learning solutions align with operational and business requirements.
• Support the implementation of business-driven capability initiatives across the organization.

• Reporting & Continuous Improvement

• Support academy reporting, training performance tracking, and learning impact measurement activities.
• Identify opportunities to improve delivery effectiveness, learner experience, and operational efficiency.
• Contributes to the enhancement of academy processes, learning standards, and facilitation practices.

Qualifications

Experience

• Minimum 5 years of experience in Learning & Development, training operations, facilitation, or capability development.
• Experience in retail, FMCG, hospitality, or service industries is preferred.
• Experience managing training delivery across multiple locations is an advantage.
• Experience facilitating leadership or operational programs is preferred.

Core Competencies

• Training Facilitation

• Communication & Presentation Skills

• Learning Agility
• Collaboration
• Operational Awareness
• Continuous Improvement