Regional Recruitment Director (MENA) supporting the University of New South Wales (UNSW), Australia - Remote in the UAE

Remote in Dubai, UAE

About Grok Global Services

About the Role

Accountabilities

• Specific accountabilities for this role include:
• Responsible for leading the development and overseeing the implementation of comprehensive regional sales strategies and operating plans across MENA, Pakistan and Africa to achieve commencement targets at both pan-UNSW and faculty levels, while driving market share growth, regional diversification, and long-term strategic positioning.
• Lead a team of International Regional Managers, providing strategic direction, performance oversight and professional development in order to drive sales achievement, excellence, and exceed commencement targets across their regional portfolio.
• Drive sales operations in line with best practice, including an account management strategy for international recruitment agents with a focus on driving enrolment quality, growth and diversity, and improved return on investment.
• Manage and nurture high-level relationships with key partners across recruitment channels including agents, schools, articulation partners, sponsors, government and industry.
• In partnership with the Marketing and Digital Experience Team and Faculties, develop sales and marketing campaigns to strategically distinguish UNSW from competitors in your region and deliver growth within target markets.
• Responsible for the delivery of the University’s market and channel diversification strategies as applied to your region, working in partnership with ‘feeder’ partners including international schools, articulation partners, study abroad organisations and government/industry sponsors.
• Lead on pipeline and CRM improvements as well as conversion strategies to benefit global recruitment activities, drive numbers and increase return on investment, collaborating with the broader International Recruitment team to drive continuous improvement.
• Effectively utilise and leverage the UNSW CRM, ensuring that future student information and key data is entered, stored and effectively used to maximise recruitment, conversion and enrolments across programs.
• Represent the University at student recruitment events, expos, school and agent visits both locally and internationally (as required) to drive achievement of your and your team’s regional sales strategies.
• Provide expert knowledge and insights on market trends. Share data, insights and competitor intelligence to Faculties and other stakeholders including post-census reviews of regional plans and strategies and return on investment analysis on agent performance, events and conversion activities.
• Provide advice to key senior stakeholders on the development and delivery of the University's regional sales and recruitment operations.
• Effectively manage an activity budget aligned with your regional sales plan, providing timely reporting and reconciliation of expenses.
• Conduct and report on analysis of sales data in a regular and timely manner, providing key insights for strategic decision making, financial forecasting and student load planning.
• Provide support (as required) towards reducing the University’s non-genuine student risk from international markets, ensuring the highest quality genuine students enrol in UNSW programs.
• Ensure compliance with data governance, privacy, and ethical engagement standards.
• Align with and actively demonstrate the Code of Conduct and Values.
• Ensure hazards and risks psychosocial and physical are identified and controlled for tasks, projects, and activities that pose a health and safety risk within your area of responsibility.

Skills and Experience

• Relevant tertiary level qualifications in a business-related discipline with significant demonstrated success in senior student recruitment or sales management, with a readiness to transition into a regional leadership role with a leading global institution.
• Proven track record of successful performance and sales management excellence to achieve targets across both B2B and direct channels, with a proven track record of exceeding sales targets in competitive international markets.
• Strong leadership and people management skills, with experience mentoring or developing recruitment professionals, networks, or student recruitment channels.
• Strong knowledge of sales and account management with experience in shaping strategy and implementing sales plans, including (but not limited to) developing structured processes and metrics, managing timelines and budgets to achieve successful, cost-effective outcomes.
• Strong track record in executing conversion and retention strategies through a CRM and lead management automation tools.
• Strong track record in developing best practice around sales operations, embracing technology to improve operating model efficiency and effectiveness.
• Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into action.
• Exceptional written and verbal communication skills, with a focus on clarity, persuasion, and engaging diverse audiences.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Demonstrated ability to build and manage complex stakeholder relationships with a range of internal and external stakeholders, including across government, industry, and education sectors.
• Excellent time management skills, with a demonstrated ability to autonomously respond to changing priorities, manage multiple tasks and meet competing deadlines.
• Ability to apply judgement, creativity, and flexibility to generate new and innovative ideas and approaches and to solve complex problems.
• An understanding of and commitment to UNSW’s aims, objectives and values in action, together with relevant policies and guidelines.
• Knowledge of health & safety (psychosocial and physical)

responsibilities

Role Requirement

• The Regional Recruitment Director role will at times be required to work flexible hours in order to attend various recruitment events and activities, including local and/or international travel. During operationally critical periods possible annual leave restrictions will apply.

To Apply