Regional Operations Manager - Replacement Windows & Doors

Infinity Replacement is our direct-to-consumer division, delivering premium fiberglass windows and doors through personalized in-home consultations and professional installation.

We make the window replacement experience simple, seamless, and satisfying for every customer.

As a Regional Operations Manager, you will lead our field operations teams across the Seattle and Portland markets.

You’ll play a critical role in shaping the customer experience by developing business processes, resolving complex customer issues, and inspiring your team to consistently deliver a white-glove installation experience.

This is a high-impact leadership role where your decisions directly influence customer satisfaction and overall business success.

• Lead, coach, and develop project managers, installers, and warehouse staff
• Resolve customer concerns with urgency, professionalism, and empathy
• Conduct regular job site visits and engage directly with homeowners
• Execute operational plans to meet or exceed revenue goals
• Create and improve processes, policies, and procedures
• Oversee inventory management across assigned markets
• Ensure compliance with safety and installation standards
• Partner with internal teams on accounts receivable and vendor management
• Experience leading and developing high-performing teams
• Strong customer-first mindset
• Strategic and solutions-focused thinking
• Ability to adapt in a fast-paced environment
• Proficiency in Microsoft Office (MarketSharp is a plus)
• 5+ years of construction experience (home improvement preferred)
• 5+ years working with construction methods and documents
• 2+ years of customer-facing experience
• Valid driver’s license with a clean record
• Ability to travel up to 25%
• Ability to lift 40 lbs., stand for extended periods, and use ladders/scaffolding

Marvin is committed to creating an inclusive environment for all employees and applicants.

Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws.

Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected] .

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$111,000 - $125,000, pay based on experience