Regional Operations Manager

Description

Qualifications

• 5 years of work experience in managing and/or direction operations. Preferred: 10+ years of work experience, where at least 5 years involved managing and/or directing operations -- ideally in a sales-driven business environment.
• Excellent written, oral, and interpersonal communication skills in English.
• The flexibility to work extended overtime and weekends, particularly around auction dates.
• The ability to travel regionally up to 5 nights per month, plus travel internationally once or twice per year.
• The ability to climb up onto and down off of large construction equipment regularly.
• The ability to work outdoors for extended periods.
• A valid driver's license and a clean driving record.
• Strong business acumen: knowledge of business theory, business processes and operations, management principles and budgets.
• Demonstrated experience in leading and managing business plans to support evolving business goals.
• Strong leadership, management, coaching and change management skills.
• Extensive customer-facing experience and a strong customer service orientation.
• A proven ability to effectively prioritize and execute tasks in a high-pressure environment.
• Previous experience working effectively in a team-oriented, collaborative environment.
• A high degree of personal integrity.
• A strong work ethic without sacrificing your sense of humour or your ability to have fun on the job.

Responsibilities

• Manage, coordinate, and report on financial activities for the region, with responsibility for budget preparation, cost control, people administration, accounts payable and accounts receivable.
• Maintain a high personal visibility within the region’s business community, customers and employees.
• Foster a culture of clear, direct communication within the region so that roles and responsibilities are understood, inter-region and interdepartmental cooperation is encouraged, employee engagement is maximized, and changes to policy are understood and adopted.
• Manage the performance of direct reports, including work allocation, performance management, coaching, succession planning, career development and compensation.
• Plan and manage all auctions and pre-auction operations activities in the region, including preparation of brochures, sale day catalogs and the schedules for on-call staff.
• Develop, maintain and implement policies, procedures and business processes that provide for safe and efficient operation of the region.
• Oversee and maintain customer service levels, including customer inquiries and resolution of customer issues
• Plan for all capital assets, including vehicle fleets and building additions.
• Ensure appropriate licenses and permits are obtained and current.
• Evaluate and negotiate contracts for the purchase of vendor services.
• Promote a culture where the health and safety of our employees and customers is top priority for all.
• Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
• Perform other duties as assigned.

Employer