Regional Operations Manager

We are looking for an accomplished senior care leader who wants the scope to shape performance across a diverse regional portfolio. You will lead and develop Home Managers, strengthen quality and culture, improve occupancy and financial performance, and ensure residents receive the care we would want for our own families. This is an opportunity to influence at scale, with the authority and support to deliver meaningful, lasting improvement.

Your portfolio will include dementia nursing, dementia residential, general nursing and mental health services. That breadth makes this a varied and influential role for a leader who enjoys adapting their approach, sharing good practice and improving outcomes across services with different clinical and operational needs.

You will have genuine autonomy to shape regional priorities, make decisions and intervene where standards or performance need to improve. With the backing of the wider leadership team, you will be trusted to challenge constructively, support Home Managers and act at pace. Success will come from being present in homes, building capable leaders and maintaining a clear grip on people, quality, performance and estates priorities.

Set clear expectations for Home Managers and hold regular, purposeful performance conversations.

Coach leaders to build engaged, accountable teams with stronger retention and reduced agency reliance.

Strengthen succession planning and support the recruitment and onboarding of Home Managers and senior colleagues.

Work confidently with HR colleagues on employee relations, workforce risks and positive workplace culture.

Maintain a clear regional view of quality, safeguarding, complaints, incidents, audits and regulatory action plans.

Act early when standards slip, ensuring improvement plans have clear ownership, pace and evidence of sustained progress.

Work with Quality colleagues to support positive inspection outcomes and embed learning across homes.

Keep residents and families at the centre of operational decisions.

Lead regional business reviews and convert data into focused actions for each home.

Deliver against agreed occupancy, revenue, profitability and cost targets.

Support Home Managers to improve enquiry conversion, reputation and local relationships.

Build effective partnerships with commissioners, local authorities and other stakeholders.

Maintain oversight of material estates, health and safety and business continuity risks.

Ensure actions are prioritised, escalated and followed through to completion.

Provide on-call support on a rota basis, including weekends and bank holidays.

Proven multi-site operational leadership in the care home sector, for example as a Regional Operations Manager, Regional Director or Area Manager.

Current registration as an RGN or RMN is preferred. This will support strong clinical leadership across nursing, dementia and mental health services.

A strong working knowledge of CQC requirements, safeguarding and quality improvement.

Evidence of improving care quality, leadership capability, occupancy and financial performance across more than one service.

The confidence to have difficult conversations, make sound decisions and provide calm leadership when a home is under pressure.

Strong commercial judgement, budget management and the ability to use performance information well.#

A practical, coaching-led style and the ability to travel regularly across the region.

We welcome applications from veterans, reservists and military spouses as part of our support for the Armed Forces community. Ready to lead a region with clarity, pace and compassion? Apply now and tell us what you have improved, how you achieved it and the difference it made.