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Regional Operations Director (RDO) - DC Area

Small Door Veterinary
Washington, USA
Full-time
Director
Onsite
USD 145000-165000 / year
Discovered 4 days ago

Full Job Posting

Who You Are

  • 3+ years of multi-unit operations experience (hospitality, retail, wellness, assisted living, boutique service, or veterinary preferred)
  • Strong track record leading managers, not just frontline staff
  • Experience running metrics: labor, scheduling, inventory, service/quality KPIs
  • Ability to drive performance while maintaining a great team and customer experience
  • Comfortable in a fast-moving, growing, mission-driven environment
  • Excellent at communication, judgment, and follow-through
  • Loves being in practices and working with people — not a desk-only operator
  • What you’ll get
  • Competitive salary
  • Health, dental + vision insurance
  • 401K contributions
  • Upward mobility and growth opportunities
  • Flexible paid-time off, parental leave, and company wide holidays
  • Health & Wellness Monthly Stipend
  • Discounted veterinary care for your loved ones
  • Growth opportunities
  • An opportunity to make a real impact on the people around you
  • A collaborative group of people who live our core values and have your back
  • Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.

Preferred Qualifications

  • 3+ years of multi-unit operations experience (hospitality, retail, wellness, assisted living, boutique service, or veterinary preferred)

Responsibilities

  • Lead & Develop Practice Managers
  • Recruit, onboard, coach, and develop PMs into strong, independent operators
  • Build a real talent pipeline and succession plan for all hospitals
  • Provide regular feedback, clear expectations, and accountability
  • Model leadership, communication, and presence across the market
  • Drive Operational Excellence
  • Ensure every practice runs consistently and on brand
  • Hold PMs accountable to labor, inventory, and experience standards
  • Review metrics weekly; identify gaps and drive action
  • Solve operational issues quickly and proactively
  • Ensure strong doctor–PM partnerships in every practice
  • Own Multi-Site Business Performance
  • Support PMs in managing staffing models and labor to demand
  • Coach PMs through budget awareness, scheduling strategies, and inventory turns
  • Partner with medical leaders on clinical quality to help them succeed
  • Monitor P&L drivers and help PMs make data-backed decisions
  • Support New Practice Openings
  • Assist with hiring, onboarding, and training
  • Ensure operational readiness for launch
  • Stabilize new markets and support early leadership
  • Partner Cross-Functionally
  • Work closely with HQ (People, Clinical, Inventory, Marketing, Finance) on launches, rollouts, and process improvements
  • Represent field challenges clearly and help create practical solutions
  • Ensure communication flows cleanly between HQ and practices

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