Regional Leader, Field Tech

At Sitemetric, we turn technology into services that transform how the world is built.

This enables our customers to lead the change in critical areas of construction operations: workforce, safety, security, reporting, communications, logistics, and more.

We work closely with owners, general contractors, subcontractors, and construction workers to customize offerings to their needs, including digital onboarding, smart badging, real-time location systems, messaging and mass texting, integrated turnstiles, real-time reporting, emergency mustering, and more.

We currently serve as trusted partner to a growing number of the US’s largest, most forward-looking owners and contractors, working with them to ensure what we offer meets their evolving needs, with thousands of companies and workers already on the Sitemetric platform. Together, we are leading the change in how the world is built.

As the Regional Leader, Field Tech , you will lead the planning and execution of customer technology deployments, ensuring projects are delivered on time and with maximum impact. You’ll act as both a project manager and technical subject matter expert , leading a team of field technicians responsible for supporting customers through configuration, training, and adoption of Sitemetric solutions.

This role requires strong customer engagement skills , from collaborating with executives to working alongside IT and field teams. Ultimately, you’ll play a critical role in ensuring Sitemetric delivers exceptional outcomes and long-term value to its customers.

Hire, train, manage and coach a team of field technicians and project managers across a defined geographic area.

Conduct regular one-on-ones, performance reviews, and skills development sessions.

Lead regular team meetings and ensure consistent service delivery standards.

Foster a high-performing, customer-obsessed culture that prioritizes ownership and responsiveness.

Support recruitment and onboarding of new team members in partnership with HR.

Lead a team of field techs supporting customer projects, leading the full deployment process from kickoff through go-live.

Ensure deployments are delivered on schedule, within scope, and exceed customer expectations.

Coordinate cross-functional teams, external partners, and vendors to keep projects moving seamlessly.

Develop expert-level knowledge of Sitemetric’s platform as well as partner equipment (e.g., turnstiles) and technologies (e.g., surveillance cameras).

Provide technical leadership, guidance, and best practices to customers and internal teams.

Translate customer requirements into tailored configurations that align with operational needs and business goals.

Act as the primary post-sales contact for customers during the deployment process, from C-level executives to IT and operations leaders.

Build strong, relationships with customers and other stakeholders, ensuring confidence in Sitemetric’s technology and services.

Inspect and sign off on site readiness prior to project “Go Live”.

Conduct site audits throughout the project lifecycle to ensure all equipment and technologies are operating within specification.

Deliver training sessions to customers and partners on how to best use Sitemetric and partner solutions.

Maintain knowledge base and ensure team has access to current technical information.

Stay current on product updates and emerging technologies, serving as a knowledge hub for the team and customers.

Proactively identify, diagnose, and resolve deployment issues.

Lead escalation efforts for critical customer challenges, ensuring rapid resolution and clear communication.

Document and share solutions to improve future deployments.

Qualifications

5+ years of experience in field services, project management, or technical deployment leadership in a SaaS, IoT, or enterprise technology environment.

Strong knowledge of physical security systems, IoT platforms, or construction technology preferred.

Proven track record of managing complex customer deployments and leading cross-functional teams.

Excellent communication skills with the ability to engage technical and non-technical stakeholders (C-level to field operators).

Strong problem-solving skills and the ability to resolve issues under pressure.

PMP or similar project management certification is a plus.

Understanding of OSHA and other construction industry regulations.

Willingness to travel to customer sites as needed.

The base pay for this position ranges from $95,000 to $105,000 per year. Pay is based on a number of factors including market location and jobsite upon which work is being performed, and may vary depending on job-related knowledge, skills, credentials, and experience.