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Regional IT Support Technician

Olleco
Liverpool, GBR
Full-time
Mid
Discovered 3 weeks ago
azurevmware

Full Job Posting

Technical Skills:

  • Demonstrable experience in a hands-on IT support, service desk or field support environment, ideally across more than one site.
  • Confident support of Windows laptops and desktops, printers, peripherals, common productivity tools and business applications.
  • Ability to diagnose hardware, software, printing, account, access, application and connectivity faults using a structured method.
  • Working knowledge of Wi-Fi and Ethernet networks, including endpoints, network adapters, cabling, wall ports, patching and basic IP connectivity checks.
  • Ability to find fault at device and functional-block level, gather reliable evidence and explain findings clearly to remote technical teams.
  • Experience recording high-quality ticket notes, business impact, actions, findings, ownership and next steps.
  • Ability to work independently, plan travel and workload, manage competing regional priorities and escalate appropriately.
  • Possess the following characteristics:
  • Plans work, follows through and maintains momentum without requiring day-to-day on-site supervision.
  • Owns communication, evidence and next actions even when another team must supply the technical resolution.
  • Tests logically, avoids assumptions and records what has been checked, ruled in and ruled out.
  • Understands operational impact and treats users with patience, professionalism and respect.
  • Works effectively with site colleagues, Head Office specialists, suppliers and the wider Group IT team.
  • Restores service safely where possible while making workarounds, risks and unresolved root cause visible.
  • Follows authorised processes and never bypasses controls for convenience.
  • Manages travel, changing priorities and regional demand while communicating early when support is needed.
  • Strong written and spoken English skills.
  • Possess at least one of the certifications (or suitable equivalent):
  • Microsoft 365 Fundamentals (MS-900), desirable.
  • Microsoft Azure Fundamentals (AZ-900), desirable.
  • Microsoft Security, Compliance and Identity Fundamentals (SC-900), desirable.
  • Relevant CompTIA, ITIL, networking, VMware or Veeam training or equivalent practical experience is beneficial.
  • Olleco is an Equal Opportunities Employer. We are dedicated to fostering an inclusive environment where all employees are valued based on their abilities. We believe that diverse voices and perspectives are essential for our growth. By empowering diverse teams to excel, innovate, and be heard, we all achieve more. We welcome applications from individuals of all backgrounds, regardless of age, disability, gender, gender identity, marital or civil partnership status, pregnancy or maternity, race (including colour, nationality, and ethnic or national origins), religion or belief, or sexual orientation.

Qualifications

  • Microsoft 365 Fundamentals (MS-900), desirable.
  • Microsoft Azure Fundamentals (AZ-900), desirable.
  • Microsoft Security, Compliance and Identity Fundamentals (SC-900), desirable.
  • Relevant CompTIA, ITIL, networking, VMware or Veeam training or equivalent practical experience is beneficial.

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