Regional IT Support Specialist RYD

About Nahdi Medical Co.

Nahdi Medical Co. is seeking a Regional IT Support Specialist to join their team in Riyadh, Saudi Arabia. This is a full-time position requiring 0-1 years of experience.

Role Overview

The Regional IT Support Specialist provides daily technical support to regional users across corporate regional offices and pharmacies. The primary objective is to ensure all regional employees and locations maintain operational IT functionality as required.

Key Responsibilities

• Support the daily operations of corporate users at branch and maintenance offices, including monitoring and supporting office services, network, IP phones, meeting rooms, printing, and infrastructure devices.
• Implement IT Corporate projects and ensure end-user devices (corporate and stores) comply with IT standards and policies.
• Act as a point of contact for Nahdi internal departments and the third level of escalation, handling escalations in cases of third-party SLA breaches.
• Collaborate with third parties during project implementations for store operations, such as new retail applications, pharmacy hardware, and technology refreshment.
• Support the execution and development of store operations at offices before handing them over to third parties, including retail application preparation, device configuration for new openings, ROBOT, QMS, and Drive Thru systems.
• Test new systems and application patches prior to deployment to ensure operational excellence and quality control standards are met.
• Conduct regular site visits to all assigned regional stores to maintain strong relationships with end-users and ensure their satisfaction and Net Promoter Score (NPS).
• Perform other duties as assigned.

Experience and Qualifications

• 0-1 years of relevant experience.

Work Environment

The role involves a dynamic work environment with approximately 30% indoors and 70% outdoors. The working schedule is 5 days a week with 2 days off. Working hours are from 8:00 AM to 6:00 PM, including a one-hour break, with on-call availability 24/7.