Regional Head of Security & Operational Resilience – MEA

Overview

Job Purpose

Key Responsibilities

• Develop and implement the regional Security & Operational Resilience strategy in alignment with global and divisional priorities covering AFR, OFR, IP, CDZ and Road.
• Lead the implementation and continuous improvement of the ISO 45001 certified Health & Safety Management System (HSMS) in alignment with DGF's Global Health & Safety Management System, guidance and standards across the region.
• Ensure governance and consistent application of Security, Health & Safety, Business Continuity Management (BCM), Quality, and Environmental standards across all MEA countries
• Identify, assess, and manage regional risks (people, financial, operational, and reputational) and implement effective mitigation measures.
• Respond to and escalate critical safety concerns raised by employees or management, ensuring timely and appropriate actions.
• Define and deploy the regional security framework, policies, and standards to reduce incidents, claims, and losses.
• Lead and coordinate the regional safety audit program, including planning, execution, reporting, and follow-up.
• Ensure compliance with internal policies, customer requirements, and external regulatory frameworks across the region.
• Develop, implement, and track the annual Regional Safety Plan in alignment with global safety objectives.
• Ensure accurate, timely reporting and analysis of incident and accident data across the region.
• Establish and maintain a functional safety governance structure, including regional and country-level safety committees.
• Lead the implementation and governance of Business Continuity Management (BCM) and crisis management, including preparedness, response, and recovery
• Oversee investigation of major incidents and claims, ensuring root cause analysis and implementation of corrective actions
• Serves as a member of the Regional DGFF Compliance panel and supports compliance investigations as appropriate
• Establish and maintain strong relationships with regulatory bodies, law enforcement agencies, and intelligence services across MEA
• Monitor and respond to evolving regulatory requirements and their impact on business operations and customers.
• Champion a strong safety culture by leading engagement campaigns and modelling safety leadership behavior.
• Drive continuous improvement initiatives to enhance operational resilience, compliance, and performance
• Support global product development by embedding risk, security, compliance, and resilience considerations
• Identify and resolve complex operational, process, and procedural challenges across countries, stations, and stakeholders
• Collaborate with internal and external stakeholders including customers, 3PL providers, carriers, subcontractors, and authorities to ensure risk mitigation and compliance
• Developing the VAS unit by creating innovative, value‑adding Security & Resilience services that strengthen customer offerings and showcase industry leadership
• Define, track, and report performance metrics related to risk management, incidents, compliance, and resilience
• Promote a strong risk-aware culture and ensure accountability for security and resilience across the region.

Internal Stakeholders

• Regional CEO and MEA Leadership Team

• Operations (Air, Ocean, Road, Warehousing)

• Country and Station Managers

External Stakeholders

• Customers and key accounts
• Regulatory authorities (TAPA, aviation, maritime, HSE bodies)
• Law enforcement and intelligence agencies
• Carriers, 3PL providers, subcontractors
• Industry and certification bodies

Professional Competencies

• Advanced risk management and mitigation expertise
• Strong understanding of security, H&S, BCM, and regulatory frameworks
• Crisis management and incident response leadership
• Knowledge of logistics and supply chain operations (preferred)

Leadership Competencies

• Ability to lead in a matrix organization and influence without authority
• Strategic thinking with strong execution orientation
• Strong decision-making capabilities under uncertainty
• Ability to drive change and grow culture across diverse geographies
• Now, here is what we need from you!
• Significant experience in Security, Health & Safety, Business Continuity, Quality, Environmental Management, law enforcement, intelligence services, or relevant international organizations
• Proven experience in multi-country or regional roles, ideally in logistics or complex operational environments
• Relevant certifications (e.g., NEBOSH, ISO, BCM, Security) are advantageous
• Stakeholder management and influencing skills
• Analytical and problem-solving capabilities
• Strong communication and presentation skills
• Project and program management
• We offer:
• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

• We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.
• Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
• Our **TOP EMPLOYER prestigious certification** attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.
• The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
• We aspire to become the undisputed leader in our industry, **when people think of forwarding; we want them to think DGF** because we have:
• The **largest global network** with more than \~30,000 passionate employees
• The most **efficient processes** and **fastest response times**
• The **best solutions** and **best customer service**
• **Our Vision:** The Logistics Company for the World.
• **Our Mission:** Excellence.
• Simply Delivered.
• **Our Purpose:** Connecting People, improving lives.

**Our Values:** Respect & Results