Regional Head of Implementation & Integration – APAC

About the role

What you will do:

• Strategic Leadership
• Develop and execute the APAC Implementation & Integration strategy aligned to business growth objectives.
• Lead, mentor, and develop a high-performing regional team of Implementation Managers, Integration Managers, Technical Account Managers, and project delivery professionals.
• Build a scalable operating model capable of supporting rapid growth, new products, and strategic client acquisitions.
• Drive a culture of accountability, collaboration, customer focus, and continuous improvement.
• Delivery & Programme Management
• Own the end-to-end implementation and integration portfolio across APAC.
• Ensure successful delivery of complex enterprise onboarding, technology integrations, migrations, and strategic client programmes.
• Establish governance, project management frameworks, risk controls, and delivery standards.
• Drive effective capacity planning, resource allocation, prioritisation, and portfolio management.
• Act as the executive escalation point for critical client implementations and high-impact delivery issues.
• Stakeholder & Client Management
• Build strong partnerships with Sales, Product, Technology, Operations, Risk, Legal, Compliance, and Global Delivery teams.
• Serve as the senior client-facing leader for strategic implementation engagements.
• Ensure proactive stakeholder communication, executive reporting, and delivery transparency.
• Drive exceptional client experience and successful transition into BAU support.
• Operational Excellence
• Define and manage regional KPIs, SLAs, productivity measures, and quality standards.
• Lead continuous process improvement, automation, and transformation initiatives.
• Ensure consistent implementation methodologies, documentation standards, and governance practices across APAC.
• Drive operational readiness and implementation best practices for Commerce Hub, Enterprise, PayFac, Partner, and API-based solutions.
• What you will need to have:
• 12+ years of experience in Payments, Fintech, Merchant Acquiring, Banking Technology, or Financial Services.
• 7+ years leading regional implementation, integration, professional services, project management, or client delivery teams.
• Proven track record managing large-scale enterprise programmes, complex integrations, and cross-functional delivery organisations.
• Strong leadership experience managing geographically dispersed teams across multiple APAC markets.
• Exceptional stakeholder management, executive communication, and influencing skills.
• Strong project and programme management expertise with the ability to manage multiple strategic initiatives simultaneously.
• Experience in merchant onboarding, payment gateways, APIs, digital commerce, acquiring, or payment processing preferred.
• #LI-DC
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Diversity and Inclusion:
• Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
• Note to agencies:
• Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
• Warning about fake job posts:
• Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.