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Regional Director ICF Operations

Dungarvin
Albuquerque, USA
Full-time
Director · 7+ years experience
Onsite
Discovered 6 days ago
power-bi

Full Job Posting

MUST HAVE:

  • Education: Bachelor’s degree in Human Services or a related field (Psychology, Counseling, Allied Health, Educational Psychology, Sociology, etc.).
  • Executive Leadership Experience: 5+ years of progressive senior-level leadership experience overseeing complex human services operations, developing leaders, managing geographically dispersed teams, and achieving quality, operational, and financial objectives.
  • Human Services & ICF/IID Experience: 7+ years of experience supporting individuals with intellectual and developmental disabilities, including direct experience overseeing Intermediate Care Facilities (ICF/IID) and services such as residential, day programs, employment/vocational supports, and community-based programs.
  • Financial & Operational Leadership: Proven experience overseeing $50M+ budgets, P&L performance, forecasting, labor management, and resource allocation while leveraging operational metrics to improve performance and support strategic decision-making.
  • Strategic Growth & Change Management: Experience leading multi-state initiatives, M&A activities, change-of-ownership processes, RFPs, business development efforts, and organizational transformation initiatives.
  • Technology & Data Analytics: Proficient with Microsoft 365 applications and operational reporting systems, with experience leveraging Power BI dashboards and analytics to identify trends, measure outcomes, improve performance, and drive continuous improvement.
  • Regulatory & Managed Care Expertise: Strong knowledge of ID/DD/IDD, ICF, HCBS, Medicaid Waiver programs, managed care models, CMS requirements, state licensing regulations, compliance standards, and quality assurance practices. Experience navigating multi-state operations, funding structures, provider networks, crisis management, and system-level change.
  • Process Optimization & Change Leadership: Experience evaluating operations, improving systems and workflows, and implementing strategies that enhance service quality, operational efficiency, and organizational effectiveness.
  • Professional Development & Certifications: Advanced education, leadership training, or relevant certifications such as CPHQ, PMP, cHAP, Lean Six Sigma, CARF accreditation/surveyor credentials, or other healthcare, quality, or compliance credentials.

NICE TO HAVE:

  • Regulatory & Managed Care Expertise: Strong knowledge of ID/DD/IDD, ICF, HCBS, Medicaid Waiver programs, managed care models, CMS requirements, state licensing regulations, compliance standards, and quality assurance practices. Experience navigating multi-state operations, funding structures, provider networks, crisis management, and system-level change.
  • Process Optimization & Change Leadership: Experience evaluating operations, improving systems and workflows, and implementing strategies that enhance service quality, operational efficiency, and organizational effectiveness.
  • Professional Development & Certifications: Advanced education, leadership training, or relevant certifications such as CPHQ, PMP, cHAP, Lean Six Sigma, CARF accreditation/surveyor credentials, or other healthcare, quality, or compliance credentials.
  • SKILLS CRITICAL FOR SUCCESS:
  • Executive Leadership & Influence: Builds trust, develops leaders, creates accountability, and effectively influences teams, executives, regulatory partners, and community stakeholders.
  • Strategic Thinking & Business Acumen: Balances mission, people, quality, and financial performance while identifying opportunities, anticipating challenges, and driving sustainable growth.
  • Data-Driven Decision Making: Uses KPIs, operational trends, and analytics tools such as Power BI to identify risks, improve outcomes, and guide strategic decisions.
  • Communication & Relationship Building: Communicates with transparency, confidence, and diplomacy while building strong partnerships across diverse teams and stakeholder groups.
  • Adaptability & Resilience: Thrives in a dynamic, travel-intensive environment by managing competing priorities, navigating ambiguity, and responding effectively to complex challenges.
  • Operational Problem Solving: Identifies root causes, recognizes emerging trends, and implements sustainable solutions that improve quality, efficiency, and business performance.
  • Emotional Intelligence & Mission Alignment: Demonstrates empathy, sound judgment, and discretion while maintaining accountability and ensuring decisions align with Dungarvin’s mission and values.
  • WHY YOU’LL LOVE THIS ROLE:
  • This role offers the opportunity to lead a significant, growing region while making a lasting impact on individuals with intellectual and developmental disabilities. You will have the autonomy to shape operations, develop future leaders, influence strategic direction, and partner with executive leadership on initiatives that support long-term organizational growth.
  • You will join a mission-driven organization where your leadership directly impacts quality outcomes, employee success, and the communities we serve. With visibility, ownership, and the opportunity to influence the future of regional operations, this role provides the challenge, purpose, and professional growth expected of a senior executive leader.
  • IMPORTANT INFORMATION:
  • We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.
  • The deadline for internal applications is set for two weeks from the date of the job posting.
  • #LI-SK1
  • #DBOOSTIJ
  • At Dungarvin, we are more than a provider of support services; we’re a mission-driven team rooted in respect, inclusion, and person-centered care. Since 1976, we’ve been dedicated to enhancing the quality of life for people with intellectual and developmental disabilities, including those with mental health, behavioral, or complex medical needs.
  • Our mission is simple but powerful: respecting and responding to the choices of people in need of supports. This mission guides everything we do; from creating individualized service plans to building strong partnerships with families, teams, and communities.
  • As a Dungarvin employee, you’ll be at the heart of that mission. You’ll help people live meaningful lives on their own terms; supporting their goals, honoring their choices, and empowering their independence.
  • With services nationwide, our team is united by a shared commitment to making a real difference; one person, one voice, one choice at a time.
  • Join our nationwide family and let us help you achieve your unique goals and dreams.
  • WE OFFER:
  • Work Environment: Onsite
  • Team Culture: Join an executive leadership team that drives growth, leading acquisitions, and shaping the future of Dungarvin. You'll have the autonomy to make strategic decisions, develop exceptional leaders, and create lasting impact across a rapidly expanding multi-state region.
  • Work Schedule: Typically Monday–Friday during standard business hours, with flexibility required to support operational priorities, executive meetings, acquisitions, and urgent business needs.
  • Travel Requirement: Approximately 60–75% travel, throughout Louisiana, Texas, New Mexico and Oklahoma. Frequent overnight travel is expected, with travel averaging 3 or 4 weeks per month.
  • Retirement Plan: 401 K plan with employer match after one year of service.
  • Company-Provided Hardware and Cellphone Stipend: All necessary equipment will be provided, along with a monthly stipend for cell phone expenses.
  • Time Away: PTO that increases with tenure, PTO donation options, and paid sick leave
  • Insurance & Health: Medical, dental, and vision coverage, pet insurance, supplemental insurance options, and flexible spending and health savings accounts (FSA and HSA). Plus, 100% company-paid long-term disability and life insurance.
  • Employee Perks: National Brand Discounts, Employee Referral Program, and Employee Assistance Program
  • Job Mobility: Dungarvins multi-state footprint allows internal job mobility nationwide.
  • Mileage Reimbursement: $0.50 cents per mile

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