Regional Director, APAC

Regional Leadership

Business Development & New Customer Acquisition

Ownership of Customer Success

Partnership & Ecosystem Development

Cross-Functional Collaboration

Regional Advocacy & Market Presence

Qualifications

• 10–12+ years of SaaS experience across Business Development, Sales, Account Management, or Customer Success.
• Proven ability to operate independently and own both acquisition and retention in a regional role.
• Strong track record closing enterprise SaaS deals and managing complex customers.
• Deep understanding of SaaS metrics, customer lifecycle management, and subscription economics.
• Experience working across multiple APAC markets with strong cultural awareness.
• Exceptional communication, relationship-building, and negotiation skills.
• Ability to travel regularly across the region.
• Management experience required
• Preferred: Experience in the higher education technology space
• This job is not open for any third party agencies. Cayuse does not sponsor applications for work visas.
• Our culture is one of inclusion and belonging where everyone feels respected, treated justly, supported and nourished. We all share responsibility for creating and sustaining a work environment where differences are celebrated and we are empowered to strive for excellence. We’re proud to be an equal opportunity employer and actively seek to recruit, develop, and retain a diverse and talented workforce.

Preferred Qualifications

• Preferred: Experience in the higher education technology space

Responsibilities

• Act as the company’s senior representative across the APAC region.
• Develop and execute a regional go-to-market strategy aligned with global priorities.
• Identify regional trends, risks, and opportunities to inform product, marketing, and commercial strategy.
• Drive new SaaS customer acquisition across key APAC markets.
• Own the entire sales cycle as an individual contributor: prospecting, discovery, demos, value engineering, negotiation, and close.
• Build and manage a high-quality pipeline using SaaS metrics (ARR, ACV, conversion rates, cycle time).
• Engage directly with enterprise and strategic customers to drive high-value opportunities.
• Own customer success outcomes for all APAC customers as an individual contributor.
• Ensure smooth onboarding, high adoption, and rapid time-to-value.
• Serve as the primary point of contact and trusted advisor for customers throughout their lifecycle.
• Monitor customer health and proactively manage churn risks.
• Drive renewals and expansion opportunities to increase net revenue retention (NRR).
• Deliver customer QBRs, training sessions, and strategic account reviews as needed.
• Build relationships with key channel partners, associations, and industry stakeholders.
• Support partner-led opportunities and regional co-marketing efforts.
• Identify and collaborate with channel or referral partners to support regional growth.
• Provide customer and regional insights to Product for roadmap planning and localization needs.
• Work with Marketing to tailor messaging, events, and campaigns for APAC markets.
• Collaborate with Professional Services, Support and Engineering to resolve customer challenges quickly.
• Share feedback with RevOps to improve processes, pricing, and customer lifecycle management.
• Represent the company at APAC conferences, industry forums, and customer events.
• Build brand awareness and thought leadership in the region.
• Establish credibility with executives and technical stakeholders across diverse markets.