Regional Customer Quality Manager

About This Role

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Job Description：

• Lead local customer quality management activities, cowork with sales/service to improve customer satisfaction;
• Responsible for collection and triage of EWG(Early Warning Group) samples, continue to improve the overall cycle time;
• Perform local analysis and support for country/network specific issues that cannot be replicated remotely e.g. log collection;
• Hold launch + meeting, driving for product quality improvement through filed quality big data (Social media, call center, forums, NPS, ODF, TCRR...);
• Leading the TCRR reduction activities for the ASEAN countries.

Job Requirements：

• long term experience in Mobile industry (5 Years+);
• Familiar with mobile development and manufacturing process:
• FA(Failure analysis) capability with both HW and SW;
• Skilled for communication/report/presentations;
• English/Chinese spoken language;
• 6 sigma GB or BB is preferred

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.