Regency Club Manager

Responsibilities

• Include:
• Oversee daily operations, ensuring exceptional service, presentation and operational standards
• Manage staffing and payroll in line with operational requirements.
• Oversee requisitioning, replenishment and buffet presentation
• Coordinate pre-arrival planning, including VIPs, guest histories and special requests.
• Ensure check in and check out processes meet Hyatt brand standards
• Deliver personalised guest service, anticipating needs and creating memorable experiences.
• Champion Hyatt’s brand standards and values, ensuring a consistent and elevated guest experience.
• Lead, coach and develop the Regency Club team.
• Our Ideal Candidate will Possess:
• Previous experience in premium hotels or a similar service environment.
• Exceptional customer service skills.
• Warm, friendly and engaging personality with a genuine passion for people.
• Strong leadership, communication and interpersonal skills.
• Excellent grooming and personal presentation
• Availability to work Wednesday to Sunday and flex with operational needs, working primarily 12pm to 8pm
• A current NSW RSA and full working rights in Australia
• Quality care. Quality connections. Join Hyatt.