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Referral Testing Manager

Quest Diagnostics
Tampa, USA
Full-time
Manager
Onsite
$80,700
Discovered 1 weeks ago
Client service

Full Job Posting

Qualifications

  • Required Work Experience:
  • Five plus years previous clinical laboratory experience
  • Extensive experience in the laboratory industry along with technical, supervisory and client service skills
  • Demonstrated success in leading team members to reach goals and objectives.
  • Demonstrated success in meeting high performance standards with regard to work quality and quantity.
  • Preferred Work Experience:
  • Technical laboratory experience preferred.
  • Physical and Mental Requirements:
  • Ability to stand for long periods of time.
  • Ability to routinely lift 25 pounds.
  • Knowledge:
  • Extensive knowledge of the laboratory industry.
  • Excellent communication/verbal skills
  • Ability to work well with others
  • Strong writing, composition and negotiating skills
  • Proficient desktop skills including Excel, Word, ACCESS, Internet etc.
  • Technical, supervisory and client service skills.
  • Education
  • Bachelor’s Degree (Required)
  • "

Skills:

  • Excellent communication/verbal skills
  • Ability to work well with others
  • Strong writing, composition and negotiating skills
  • Proficient desktop skills including Excel, Word, ACCESS, Internet etc.
  • Technical, supervisory and client service skills.
  • Education
  • Bachelor’s Degree (Required)
  • Master’s Degree Advanced degree in relevant discipline (Business, Health Care Administration, Science & Technology) preferred. (Preferred)

Responsibilities

  • Manages the Referrals and Logistics Departments through oversight of daily operations and direction of team leaders.
  • Oversee safety, ergonomics, maintenance, and cleanliness of department (including upgrades, repairs, etc.).
  • Implement national and local SOPs for Referral Testing in accordance with Quest Diagnostics guidelines.
  • Ensures all Laboratory QA/QC documentation is complete and reviewed as required.
  • Ensures integrity of specimens sent to other facilities meet the criteria necessary to provide accurate and timely results.
  • Monitor Non-Quest referrals for internalization opportunities.
  • Ensures all pending and overdue lists are resolved in timely manner.
  • Must be able to establish and motivate a participative work environment.
  • Hold regularly scheduled meetings for dissemination of all information to staff.
  • Participate QMS projects and Process Improvement Teams, or other initiatives to meet management objectives.
  • Responsible for goal setting, performance management, development, coaching, and feedback of direct reports.
  • Makes timely and cost-effective decisions for short- and long-term sustainability of business.
  • Provides clear vision and direction for direct reports; removes roadblocks for team and provides guidance in navigating through difficult situations.
  • Motivates, recognizes, develops and retains employees within team; fosters a culture of engagement within department.
  • All other duties as assigned.

Preferred Qualifications

  • Master’s Degree Advanced degree in relevant discipline (Business, Health Care Administration, Science & Technology) preferred. (Preferred)
  • Technical laboratory experience preferred.

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