Recreation Attendant

Overview

• Welcome and acknowledge all guests in accordance with company standards, anticipate their needs, assist guests with disabilities, and express genuine appreciation.
• Handle telephone enquiries courteously in accordance with club standards, using the proper greeting format: “Sabah Al Khair / Masah Al Khair, ex. Swimming Pool, [Name] speaking, how may I assist you?”
• Accurately complete all injury and incident reports.
• Ensure cleanliness, sanitation, and organization of assigned areas (e.g., pool towels, bathrooms, walkways, and changing areas).
• Communicate and enforce rules and regulations in a professional and approachable manner.
• Monitor stock levels and promptly raise requisitions for any required items.
• Ensure all operational supplies are prepared and ready for the following day.
• Regularly inspect changing rooms, ensuring lockers are functional and areas are clean and free of used towels or litter.
• Maintain high standards of personal appearance and hygiene.
• Communicate clearly and professionally with guests, colleagues, and management; follow proper telephone etiquette.
• Report all guest complaints promptly to the supervisor or manager.
• Adhere to all departmental policies and procedures.
• Ensure recreation areas are safe, clean, and well-maintained.
• Consistently provide professional, friendly, and engaging service.
• Maintain adequate towel supply by folding, stacking, and replenishing as needed.
• Accurately record daily guest information and complete all required reports and checklists. Provide accurate information about recreation facilities and services to club members and guests at all times.
• Perform additional duties as assigned by the supervisor or manager.
• Maintain positive guest relations at all times.
• To carry out any other reasonable and lawful request directed by the Management