Recovery & Returns Assistant | Retail | IKEA Jebel Ali

179326

Overview Of The Role

What You Will Do

• Collect products from different store locations including customer returns, damage in the store and in transit, display, quality cases following company Standard Operating Procedures.
• Identify product conditions and decide on actions such as repackaging, selling in AsIs (Circular Hub), selling as parts, keeping for internal spare parts, or destructing according to company Standard Operating Procedures.
• Display products for sale in AsIs (Circular Hub) safely and commercially, adhering to company pricing principles and display techniques.
• Provide visitors in AsIs (Circular Hub) with a positive shopping experience by being service-minded and ensuring all relevant standards are met or exceeded.
• Understand IKEA products thoroughly to offer customers information on product range, assembly instructions, and required spare parts.
• Perform inventory in AsIs (Circular Hub) and conduct investigations to minimize discrepancies under the supervision of the Recovery Group Leader.
• Work closely with relevant functions to support efficient item flow through Recovery to maximize profit and secure compliance in working methods.

Required Skills To Be Successful

• Strong customer focus and communication skills.
• Problem-solving capabilities and individual accountability.
• Continuous improvement mindset and personal leadership skills.
• Ability to work effectively as a team player.

What Qualifies You For The Role

• Minimum high school degree.
• 1 year of retail experience, preferably with good experience in carpentry.
• Good knowledge of selling techniques and customer service.
• Familiarity with goods handling and safety measures.
• Good command of written and spoken English; Arabic language skills preferred.
• Proficiency in computer literacy, particularly in MS Office applications.
• We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
• Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate
• why
• this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility.
• Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
• We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
• As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process.
• We make every effort to review and respond to every application.