Recovery Officer (UAE National Only)
Skills
About This Role
Job Purpose
- Review, analyze and follow up on the charged off cases allocated with the objective of maximizing recoveries from each case and assist the customer to settle their overdue/unpaid liabilities.
- Ensure that due process is followed during follow up and customer are treated fairly and always with due respect
Key Result Areas
- Analyze and assess customer’s repayment problems and convince customer to prioritize repayment to Mashreq to achieve the assigned recovery targets.
- Ensure that all leads are followed up to establish contact with customers and engage with them and work with them to help them amicably settle their outstanding liabilities and ensuring that the minimum call targets set for the day are achieved.
- Review accounts and propose settlements as per the approved process and delegation matrix and seek formal approval.
- All customer interaction/communication must be done using approved formats, approved media and recorded lines and official/ designated mail IDs.
- All customer calls must be made from assigned recorded lines and all interactions recorded in the Collection System,
- Ensure adequate follow up on settlement agreements to ensure customer adhere to approved agreements and account settled.
- Ensure adequate use of MIS reports to assist in improving recoveries.
- Ensure that once accounts are settled, the accounts are closed, and any legal case released, and clearance letters are issued in a timely manner.
- Provide high quality service to internal and external customers to achieve customer satisfaction and experience.
- Ensure that all customer queries/complaints are responded/addressed in a timely manner and customer are always treated with respect, ensuring adherence to the Customer Contact Guidelines. Any difficult queries /issues must be highlighted to the Team Leader to review and assist in having them addressed.
- Ensure awareness of the relevant CPR guidelines and ensure adherence to the same as appropriat
- To ensure that customer information is always treated as confidential during follow up.
- Ensure that they mentor and act as buddy to new joined
Knowledge, Skills and Experience
- The position requires a minimum experience of 2-4 years in banking, or another similar field incorporating continuous customer engagement and dealing with target-oriented roles.
- The job holder should possess good knowledge of business products and prevailing legal laws with high level of negotiation skills and communications.
- Should be able to work under pressure and is also required to be customer focused
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Recovery Officer (UAE National Only)
Mashreq · Abu Dhabi
Job Purpose - Review, analyze and follow up on the charged off cases allocated with the objective of maximizing recoveries from each case and assist the customer to settle their overdue/unpaid liabilities. - Ensure that
Skills
1 weeks ago
Apply Now↗Apply Now ↗Billing and Revenue Recovery Officer
Smart Research System · Abu Dhabi
Billing & Revenue Recovery Officer (RCM) - UAEN For SSMC - Sheikh Shakhbout Medical City, Abu Dhabi We are looking for a Billing & Revenue Recovery Officer to support revenue cycle operations, with a strong focus on clai
Skills
1 months ago
Apply Now↗Apply Now ↗Billing and Revenue Recovery Officer - UAE National/Emirati
Smart Research System · Abu Dhabi
Billing & Revenue Recovery Officer (RCM) - UAEN For SSMC - Sheikh Shakhbout Medical City, Abu Dhabi We are looking for a Billing & Revenue Recovery Officer to support revenue cycle operations, with a strong focus on clai
Skills
1 months ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required