Records, Registration and Systems Support Analyst

Role overview

Student and academic administration

• Maintain student records; configure and audit fee assessments; set up academic advising parameters; and support registration and grade rosters.
• Manage the course catalog, produce T2202 forms, assist with timetabling, process graduation applications, facilitate degree completion, and oversee diploma production for convocation.

Systems, projects, and user support

• Review business requirements and processes, conduct research, develop queries, and address information systems changes and process improvements.
• Recommend system and process improvements; track, report, and resolve issues; and keep project managers and client groups updated.
• Plan and develop technical resources and implementation plans with clients and team members; participate in project meetings and develop individual project plans.
• Coordinate training content and delivery, provide user and third-level help desk support, and lead procedural or technological change within the unit.

Required education and experience

• A three-year community college diploma, three-year bachelor’s degree, or equivalent combination of education and experience is required.
• Trade certification, qualification, or ongoing learning to remain current with technology or emerging fields is required.
• More than 3 and up to 5 years of experience is required.

Knowledge and capabilities

• Practical, applied knowledge of specialized methods and processes is required.
• The role involves complex consultation, audience-appropriate communication, relationship building, prioritization, problem analysis, and evidence-based recommendations.
• Contribute to team priorities and goals and manage work through to completion; may train and review casual employees, work-study students, or volunteers.
• Research equity, diversity, accessibility, and inclusion resources and best practices relevant to the role and unit operations.

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