Records, Registration and Systems Support Analyst

Role overview

Key responsibilities

• Review and edit business requirements and processes; provide regular project updates to project managers and client groups.
• Research, develop detailed queries, and address information systems changes and process improvements.
• Recommend system and process improvements; ensure issues are identified, tracked, reported, and resolved.
• Coordinate and develop training content and support training delivery.
• Provide user support and third-level help desk support.
• Maintain student records; configure and audit fee assessments; set up academic advising parameters.
• Support registration and grade roster activities; manage the course catalog; produce T2202 forms; assist with timetabling.
• Process graduation applications, facilitate degree completion, and oversee diploma production for convocation.
• Update project managers and sponsors on progress toward objectives and ensure issues are logged and resolved.

Required qualifications

• Three-year community college diploma, three-year bachelor’s degree, or equivalent.
• Requires trade certification, qualification, or ongoing learning to remain current with technology or emerging fields.
• The available description begins a required-experience statement specifying more than three years but is truncated before the complete qualification.

Workplace and schedule

• The position is on-site in Kingston, Ontario, Canada.
• Permanent continuing position, 35 hours per week, Monday to Friday.

Salary

• Salary is $62,142 to $75,772 per year.