Records, Registration and Systems Support Analyst

Role overview

Student records and systems work

• Configure systems and maintain student records; configure and audit fee assessments and set up academic advising parameters.
• Support registration and grade-roster activities and manage the course catalog.
• Produce T2202 forms, assist with timetabling, process graduation applications, facilitate degree completion, and oversee diploma production for convocation.
• Translate business requirements into implementation plans with clients and team members.
• Research and develop detailed queries; address information-system changes and business-process improvements.

Project, training, and user support

• Review and edit business requirements and processes, and update project managers and client groups.
• Recommend information-system and business-process improvements.
• Identify, track, report, and resolve issues; update project managers and sponsors on progress.
• Develop training content and support training coordination or delivery.
• Provide user support and third-level help-desk support.
• Perform other duties as required in support of the department or unit.

Required qualifications

• Three-year community college diploma or three-year bachelor’s degree, or equivalent.
• More than three years of required experience is stated, but the supplied source text ends before the full experience qualification is shown.
• Trade certification, qualification, or ongoing learning is required to remain current with technology changes or emerging fields.