Reconstruction Project Director

Position Overview The Reconstruction Project Director (PD) is responsible for the end-to-end leadership of reconstruction projects, with full accountability for financial performance, client experience, and project outcomes. The Project Director serves as the primary owner of scope, budget, margin, and client communication, ensuring reconstruction projects are delivered profitably, compliantly, and to Kustom standards. This role partners closely with Superintendents and field leadership to align execution with approved scope, schedule, and budget while proactively managing risk, change, and stakeholder expectations.

Key Responsibilities

Develop, finalize, and manage scopes of work and estimates, including Xactimate documentation

Own project budgets, margin performance, forecasting, and cost controls

Review and approve change orders, supplements, and pricing adjustments

Participate in Work-in-Progress (WIP) reviews and revenue forecasting

Ensure projects are prepared for final invoicing and successful closeout

Serve as the primary point of contact for customers, carriers, and key stakeholders

Set and manage customer expectations throughout the project lifecycle

Lead issue resolution and client escalations as needed

Maintain strong relationships that drive customer satisfaction and repeat business

Partner with Superintendents to ensure field execution aligns with approved scope and budget

Identify project risks and implement corrective actions to protect outcomes

Approve deviations from standard protocols when required to ensure project success

Ensure compliance with contractual, regulatory, and company standards

Own overall project outcomes and performance

Prioritize resources across multiple projects in partnership with Operations leadership

Support continuous improvement initiatives focused on margin, efficiency, and delivery quality

Competencies & Skills

Strong financial acumen with experience managing budgets and margin

Advanced knowledge of reconstruction estimating and scope development

Excellent client communication and stakeholder management skills

Sound judgment and decision-making under pressure

Ability to manage multiple projects and competing priorities

Proficiency with Xactimate and project documentation systems

Qualifications

3–5+ years of experience in construction and/or restoration project leadership

Demonstrated experience managing project financials and customer relationships

Experience working with insurance carriers and adjusters preferred

Strong leadership, communication, and problem-solving skills

Valid driver’s license in accordance with company policy

Physical Requirements & Working Conditions This role operates in a combination of office and active job-site environments. The Project Director must be adaptable, organized, and comfortable leading in dynamic, fast-paced conditions with the ability to perform all office activities typically expected in an office setting, including:

Remaining seated for extended periods

Engaging in computer work

Lifting and carrying office supplies (up to 25 pounds)

Regularly required to talk and hear while performing job duties

Fine hand manipulation skills (such as keyboarding)

Exposure to general office conditions during work

The noise level in the work environment is usually moderate

Who We Are

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild - we build trust.

If you’re ready to help people navigate chaos with confidence, we want to meet you.

Why Join Kustom

A Culture That Wins Togethe r - Teamwork, integrity, and a growth mindset define us

Competitive Compensation - Paid weekly

Total Rewards Benefits - Health, dental, vision, 401(k), PTO, and more

Real Career Growth - Training, mentorship, and advancement opportunities to move into roles across the company