Receptionist (UAE National) (Fresh Graduate)

Job Purpose

Revenue & Costs

• Verify office supply requests with supporting documents before submission.

Customer

• Attend to walk-in customers’ requests and inquiries promptly.
• Handle complaints and coordinate with relevant officers.
• Implement corrective actions based on customer satisfaction surveys.
• Provide feedback to supervisors on customer needs and escalate policy/procedure changes when required.
• Maintain positive client relationships and ensure the reception area is well-kept.

Internal Business Processes

• Maintain control of viewing keys and report missing keys immediately.
• Answer calls, take messages, and ensure timely callbacks.
• Raise PRs in ERP for office requirements.
• Review pantry items daily and manage stock.

Learning & Growth

• Attend all assigned training courses.
• Foster a positive work environment with colleagues.

Health & Safety

• Report issues or concerns to the Property Supervisor.
• Comply with Khidmah’s Quality Policy, HSE policy, AD ESHMS regulations, and other applicable UAE laws.
• Avoid improper conduct that could endanger health and safety.
• Participate in safety and health training sessions.

Job Dimensions

• **Financial:**
• Receiving service charges via credit card and cheques.
• **People:**
• Handle walk-in customers and customer calls.

Education

• High School Diploma or Bachelor's degree

Experience & Skills

• Ability to work independently with minimal supervision.
• Flexible and adaptable to changing business needs.
• Self-motivated and a team player.
• Effective in complex and demanding environments.
• Excellent written and spoken English; clear communication skills.
• Ability to work in a multicultural environment.