Receptionist/Supervisor

About This Role

Key Responsibilities

Front Desk & Client Management

• Greet and assist clients in a friendly and professional manner
• Manage bookings, appointments, and walk-ins
• Handle calls, WhatsApp inquiries, and client follow-ups
• Act as the main point of contact for all client concerns and feedback

Operations & Supervision

• Supervise daily salon operations and ensure smooth workflow
• Monitor staff attendance, punctuality, and performance
• Support team coordination and resolve minor conflicts when needed
• Ensure cleanliness and proper presentation of the salon at all times

Reporting & Administration

• Prepare daily, weekly, and monthly sales reports
• Track services, revenue, and staff performance
• Maintain accurate records of transactions and bookings

Inventory Management

• Monitor product usage and stock levels
• Conduct regular inventory counts
• Coordinate with management for ordering supplies

Requirements

• Previous experience in a salon, spa, or customer service role preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Basic knowledge of reporting (Excel or POS systems is a plus)
• Ability to handle pressure and manage a team

Job Type: Full-time

Work Location: In person