Receptionist "Patient Services Coordinator"

About the Role

Key Responsibilities

• Ensure superior quality of medical treatment, compassion, and understanding for every patient at NMC and its business units.
• Answer phone calls and direct callers appropriately.
• Meet and greet all visitors, directing them to locations within the facility.
• Direct outpatients to appropriate disciplines, including OPD clinics and Labs.
• Open files for new patients and record pertinent patient data.
• Check patient financial coverage and required documentation.
• Collect payments from patients and submit them to the General Cashier daily.
• Answer inquiries from patients and visitors.
• Receive requests for physician time from patients, physicians, nurses, and other clinic personnel.
• Schedule and manage professional time for patients to optimize utilization of time and schedules.
• Operate the computer for scheduling patients and checking their eligibility for treatment.
• Maintain patient confidentiality.
• Maintain security by following procedures, monitoring the logbook, and issuing visitor badges.
• Maintain a safe and clean reception area by complying with procedures, rules, and regulations.
• Contribute to team effort by accomplishing related results as needed.
• Follow all department policies and procedures.
• Participate in ongoing education programs developed by the department, such as department policies and procedures, Fire and Safety, Risk Management, and Environmental Control.
• Comply with the CARE dress code.
• Perform applicable tasks and duties assigned within the realm of the employee’s knowledge, skills, and duties.

Qualifications and Experience

• 0-1 years of relevant experience.
• Required Skills
• Proficiency in using computerized appointment scheduling systems.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks efficiently.
• Attention to detail and organizational skills.

Work Environment

• This role is based in Riyadh, Saudi Arabia, and operates within a healthcare setting, requiring adherence to strict medical and administrative protocols.

Application Process

• Candidates interested in this full-time position are encouraged to apply.