Receptionist "Patient Services Coordinator"

Job Summary

Major Duties and Responsibilities

• Ensures a superior quality of medical treatment, compassion and understanding is given to every patient served at NMC and its business units.
• Answers phone calls and directs callers appropriately.
• Meets and greets all visitors and directs them to locations within FHCC.
• Directs outpatients to the appropriate disciplines, such as OPD clinics and labs.
• Opens files for new patients and records the pertinent patient data.
• Checks the financial coverage of the patient and the required documents.
• Collects payments from patients and sends them to the General Cashier on a daily basis.
• Answers inquiries from patients and visitors.
• Receives requests for physician time from patients, physicians, nurses and other clinic personnel and schedules professional time to optimize utilization.
• Operates the computer to schedule patients and check their eligibility for treatment.
• Maintains patient confidentiality.
• Maintains security by following procedures, monitoring the logbook and issuing visitor badges.

Experience

• One year of recent experience working in a medium to large health care facility in a reception or clerical capacity.
• Exhibits courtesy, cooperation and respect towards patients, visitors, physicians and co-employees.
• Customer care skills.