Receptionist

Role overview

Candidate requirements

• Good IT and computer skills are essential.
• Familiarity with primary care and the role of GPs in the NHS is required.
• NHS or reception/customer service experience is preferable but not necessary.
• Applicants should be friendly and courteous, have a strong work ethic, and be willing to help provide excellent patient care.

Responsibilities

• Answer calls, handle incoming telephone enquiries, and triage and book patient appointment requests appropriately.
• Process repeat prescriptions according to practice policy and scan and process medical documents through SystmOne.
• Complete tasks set by the practice manager, doctors, and clinicians.
• Greet patients courteously and work collaboratively with the practice team.
• Provide administrative support, maintain practice records, and enter, allocate, collate, process, and record information according to practice procedures.
• Keep reception areas, notice boards, and leaflet dispensers tidy and unobstructed; prepare the surgery, waiting area, and consulting rooms for clinics.
• Handle sensitive patient, carer, colleague, healthcare-worker, and business information confidentially and disclose it only to authorized persons under practice policy.
• Follow workplace security, risk-management, infection-control, health-and-safety, and hazard-reporting procedures.
• Respect the rights, privacy, dignity, needs, and beliefs of patients, carers, and colleagues; act welcomingly and without judgment.
• Participate in practice training, annual performance review, and personal and professional development.

Hours and shifts

• The role is stated as 20–25 hours per week, with five-hour shifts that may start at 8am or finish at 6:30pm; shifts vary by day.
• Applicants should be available for shifts allocated between 8am and 7pm, Monday to Saturday. Weekly rotas identify the following week's allocated shifts.

Practice setting

• The role is based at a primary care practice in Hounslow TW3.