Receptionist ( Hotel Experience )

1.

Registers guests into the hotel, ensuring all relevant details are obtained on the registration card while adhering to the hotel’s credit policy and such details are recorded in the hotel’s computer system.

2.

Maintain accurate guest accounts, processing payment of accounts on check in and also on check out

3.

Advises Guest Relations and Duty Managers of VIP arrivals.

4.

Controls guest room moves to ensure all departments are notified using the correct forms.

5.

Handles incoming messages, parcels and communications for guests in coordination with the Bell Desk and maintain a record.

6.

In the absence of guest services staff, re-confirm guest’s airline reservations and advise guests accordingly.

7.

Maintains guest accounts and charge records, back-ups are cleared on a daily basis.

8.

Attends to guest queries and complaints in as far as he/she is capable, and then refer them to the Front Office or Duty Manager.

9.

Checks correspondence and guest histories of all arrivals for the day.

10.

Controls daily departures allowing for smooth check-out for all departures according to hotel and Intercontinental standards and procedures.

11.

Maintains control of guest room keys.

12.

Maintains Reservations Office procedure when Reservations Office is closed.

13.

Prints registration cards for same day reservations.

14.

Maintains a cash float for use with guest payment of accounts and foreign currency exchange.