Receptionist

As a Front of House Team Member, you’ll act as the face of the workplace — managing reception services, supporting workplace operations, and ensuring every visitor receives a positive experience.

This is a varied role combining customer service, administration, coordination, and operational support, ideal for someone who enjoys multitasking and working within a professional team environment.

Acting as the first point of contact for tenants, visitors, and contractors

Delivering a professional and welcoming experience at all times

Managing visitor sign-in procedures and issuing passes where required

Handling incoming calls, emails, and general enquiries efficiently

Responding to workplace requests, queries, and issues in a timely manner

Managing internal systems including meeting room bookings and access passes

Supporting with workplace events and evening setup when required

Carrying out general administrative duties and maintaining accurate records

Logging incidents and maintaining site documentation

Supporting facilities administration, reports, and compliance paperwork

Assisting the Workplace Manager with ad-hoc operational support

Participating in an on-call rota if required

Strong customer service and communication skills

Calm, professional, and proactive approach in customer-facing environments

Good organisational skills and attention to detail

Basic IT skills including email and Microsoft 365

Flexible approach with willingness to support workplace events where needed

Previous experience within front of house, reception, facilities, or security roles

Knowledge of Health & Safety or building security procedures

Experience working within a 5-star customer service environment

Professional, friendly, and well-presented

Reliable, trustworthy, and security-conscious

Confident communicator with a positive attitude

Solutions-focused with strong attention to detail

Comfortable working independently and as part of a wider team

Opportunity to work within a professional and supportive environment

Varied role with exposure to workplace operations and events

Strong team culture and ongoing support

Opportunity to develop within a growing FM business