Receptionist
Role Overview
We’re looking for a Receptionist to join our Occupational Health team in Glasgow, on a full-time permanent basis.
You will work closely with our Occupational Health administration team, and internal stakeholders to deliver a high-quality administration service, for our clients. This will include greeting clients and visitors to the clinic, provide point of entry support for those attending the clinic, check in patients, process patient files and provide general administrative support to the Glasgow Clinic Team.
Are you quality orientated, with the desire to deliver an outstanding customer service? If so, we would love to hear from you!
Key Skills for This Role
Full Job Posting
About the role
We’re looking for a Receptionist to join our Occupational Health team in Glasgow, on a full-time permanent basis.
You will work closely with our Occupational Health administration team, and internal stakeholders to deliver a high-quality administration service, for our clients. This will include greeting clients and visitors to the clinic, provide point of entry support for those attending the clinic, check in patients, process patient files and provide general administrative support to the Glasgow Clinic Team.
Are you quality orientated, with the desire to deliver an outstanding customer service? If so, we would love to hear from you!
What you will do
- Respond to email bookings within three working hours, following Company e-mail etiquette and mailbox management guidelines.
- Provide administrative support to Glasgow clinic team and Health Administration teams in other locations in line with company requirements
- Answer the phone in accordance with our call handling procedures.
- Manage the administration of medical bookings effectively and accurately for all clients and patients.
- Arrange medical appointments accurately in appropriate clinic diaries, ensuring outcomes are communicated effectively.
- Support Client Service Advisors and OH Administration Manager with updates for any client specific documentation as required.
About you
Strong knowledge of Microsoft Outlook, Word and Excel.
Excellent time management skills
Good problem-solving skills with the ability to prioritise and manage workload effectively.
Excellent interpersonal and communication skills.
Quality orientated, ensuring work is accurate to meet the needs of internal and external stakeholders.
Driven to deliver outstanding customer service.
Previous experience within an administrative function, with proven customer service experience.
What's in it for you
Enhanced Annual Leave
Pension
Private Medical Insurance
Parental Leave (Various)
Onsite Parking
Employee Assistance Programme (for health, wellbeing and financial assistance)
Free/Discounted Legal Access
About us
Our Occupational Health services here at TAC Healthcare are second to none. Our team is clinically led and always striving to provide excellence. Working across multiple sectors including offshore oil/gas, energy, construction, healthcare and financial services, we offer comprehensive services from Offshore Medics, Topside Support, to Health Surveillance and Mental Health Services.
We have ambitious plans to bring our services and solutions to new settings in 2024, so growth really is central to our story.
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About TAC Healthcare
Clinician-led UK healthcare provider delivering occupational health, NHS support and private medical services for employers and patients.
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