Receptionist
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Key skills for this role
About the Role
The Receptionist is the first point of contact for members, parents, visitors, and staff at the gymnastics club. This role is responsible for providing excellent customer service, managing front desk operations, handling inquiries, supporting class registrations, and ensuring a welcoming and professional environment.
Key Skills for This Role
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Overview
The Receptionist is the first point of contact for members, parents, visitors, and staff at the gymnastics club.
This role is responsible for providing excellent customer service, managing front desk operations, handling inquiries, supporting class registrations, and ensuring a welcoming and professional environment.
Key Responsibilities
- Greet members, parents, athletes, and visitors in a friendly and professional manner.
- Answer phone calls, emails, and messages, providing accurate information about programs, schedules, fees, and club policies.
- Assist with member registrations, class enrollments, renewals, and cancellations.
- Process payments, issue receipts, and maintain accurate financial records.
- Manage appointment scheduling, class bookings, and attendance records.
- Maintain member databases and update personal and emergency contact information.
- Respond to customer inquiries and resolve routine issues or direct them to the appropriate staff member.
- Monitor the reception area to ensure cleanliness, organization, and a positive atmosphere.
- Support coaches and management with administrative tasks, filing, and document preparation.
- Assist with event registrations, competitions, camps, and special club activities.
- Ensure compliance with club safety, security, and confidentiality procedures.
- Maintain inventory of office supplies and order replacements as needed.
- Pay: ﷼3,500.00 - ﷼4,000.00 per month
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