Receptionist

Education & Certifications:

Knowledge & Skill:

Experience:

• Minimum 1 years' experience in Customer Service & Customer Handling. • Additional in the office management is highly preferable.
• MUST BE A UAE NATIONAL
• Any degree from a recognized Higher Secondary School.
• Communication, Multitasking, Prioritizing, Organization, Technical skills, Interpersonal skills, Initiative and problem-solving abilities, Dependability.

Strategic:

Operational:

People Management:

Product/Process Improvement:

Responsibilities

• To maintain a high standard of customer service at the site and deal with all the customer is a highly professional and cordial manner. • To keep the counter uncluttered and clean and to give top priority to the work. • Receive any complaints & forward it to the concerned person.
• Receiving customers at the front desk by Greeting, Welcoming, & Directing them appropriately. • To direct customers to the appropriate person in the office. • Guide & clarify the queries as per the customers' request. • Answering, Screening, Replying & forwarding incoming calls effectively. • Receiving & Sorting all incoming mails from customers , as per the management directives. • Issue token for the queue management system, as per the required service of the customers. • Perform other cleri
• To maintain a high standard of customer service at the site and deal with all the customer in a highly professional and cordial manner. • Managing customers of any Nationality. • Handling the customers during the peak hours and dealing with angry customers. • Direct customers with incomplete documents properly in order to help them accurately and without fail.
• Answering customers enquiries which are not related to our business. • Promote the center services such as Comprehensive test, Sensitization, Typing, Printing etc. (Up-selling).