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indeed

Receptionist

Dr Hassan Al-Abdulla Dental Center
Doha, QAT
fulltime
Today
Customer Service ExcellenceComplaint ResolutionFront Desk OperationsReservations ManagementUpselling TechniquesHospitality Software (PMS)
Free

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Key skills for this role

Customer Service ExcellenceComplaint ResolutionFront Desk Operations
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Key Responsibilities

  • Provide exceptional customer service and uphold the highest standards of patient satisfaction.
  • Greet and promptly acknowledge patients upon arrival and departure to build positive rapport.
  • Interact with patients with the utmost professionalism and courtesy to ensure a positive patient experience.
  • Promptly address patient inquiries and report concerns and/or complaints to appropriate personnel.
  • Accurately schedule patient appointments and communicate with other team members as required.
  • Ensure all patient paperwork is obtained and properly filed.
  • Answer inbound telephone calls in a timely manner using exemplary phone etiquette.
  • Document and promptly relay messages to appropriate personnel.
  • Conduct follow-up correspondence on behalf of the practice as required.
  • Sort and properly process inbound/outbound mail.
  • Accurately collect and process patient payments and provide proof of payment upon request.
  • Ensure all payments are accurately recorded within the payment system.
  • Collect and maintain payment receipts and file as required.
  • Conduct daily register reconciliation and promptly identify and report ledger discrepancies.
  • Perform other duties as required.

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