Receptionist
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Key skills for this role
About the Role
Key Responsibilities: Provide exceptional customer service and uphold the highest standards of patient satisfaction. Greet and promptly acknowledge patients upon arrival and departure to build positive rapport.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Provide exceptional customer service and uphold the highest standards of patient satisfaction.
- Greet and promptly acknowledge patients upon arrival and departure to build positive rapport.
- Interact with patients with the utmost professionalism and courtesy to ensure a positive patient experience.
- Promptly address patient inquiries and report concerns and/or complaints to appropriate personnel.
- Accurately schedule patient appointments and communicate with other team members as required.
- Ensure all patient paperwork is obtained and properly filed.
- Answer inbound telephone calls in a timely manner using exemplary phone etiquette.
- Document and promptly relay messages to appropriate personnel.
- Conduct follow-up correspondence on behalf of the practice as required.
- Sort and properly process inbound/outbound mail.
- Accurately collect and process patient payments and provide proof of payment upon request.
- Ensure all payments are accurately recorded within the payment system.
- Collect and maintain payment receipts and file as required.
- Conduct daily register reconciliation and promptly identify and report ledger discrepancies.
- Perform other duties as required.
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