About This Role
Summary Job Description
We are looking for a skilled Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. The ideal candidate should have knowledge of PMS Opera system.
Job Responsibility
- Greet and welcome guests as soon as they arrived in the hotel.
- Checking guests in and out, taking payments and returning deposits.
- Answer, screen, and forward incoming phone calls
- Ensure reception area is tidy and presentable
- Provide basic and accurate information in-person and via phone/email.
- Receive, sort, and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access
- Update calendars and schedule meetings
Candidate Requirements
- Proven work experience as a Receptionist, Front Office Representative or similar role
- Proficiency in Microsoft Office Suite and PMS Opera system.
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
Skills
- Excellent communication skills
- Proficiency in Microsoft Office applications
- Strong interpersonal skills
- Good organizational skills
- Ability to multitask and prioritize tasks
- Problem-solving skills
- Attention to detail
- Guest service skills
- Professionalism and a positive attitude
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