Receptionist cum Admin

Job Summary

Key Responsibilities

• Welcome and assist patients in a friendly and professional manner.
• Manage appointment bookings, confirmations, rescheduling, and cancellations.
• Handle incoming calls, WhatsApp inquiries, emails, and social media inquiries.
• Coordinate patient appointments for both Dental and Dermatology departments.
• Register patients and update records accurately in the clinic management system.
• Verify insurance details and coordinate pre-authorizations when required.
• Process payments and maintain accurate billing records.
• Follow up with patients regarding appointments, treatment plans, and approvals.
• Assist in daily patient flow management to ensure smooth clinic operations.
• Prepare daily, weekly, and monthly reports as assigned.
• Coordinate with doctors, nurses, and management regarding schedules and patient concerns.
• Support administrative tasks and clinic operations as needed.

Requirements

• Minimum 2 years of experience as a Receptionist, Customer Service Representative, or Front Desk Officer (medical clinic experience preferred).
• Excellent English communication skills; Arabic is an advantage.
• Strong computer skills and ability to learn clinic management software.
• Knowledge of insurance authorization processes is an advantage.
• Excellent organizational and multitasking abilities.
• Strong customer service and problem-solving skills.
• Ability to work under pressure while maintaining professionalism.
• Willingness to support both Dental and Dermatology departments.

Preferred Qualities

• Strong time management and prioritization skills.
• Team player with a positive attitude.
• Flexible and adaptable to cross-department responsibilities.
• Professional appearance and excellent interpersonal skills.
• Proactive, reliable, and detail-oriented.
• **Not prone to unnecessary complaints; maintains a positive, solution-focused, and professional approach to challenges.**
• Able to collaborate effectively with colleagues and support clinic goals.
• Willing to assist other departments when needed to ensure smooth operations.

What We Offer

• Competitive salary package.
• Professional development opportunities.
• Supportive and collaborative work environment.
• Opportunity to grow within a multidisciplinary medical centre.
• Join Spectra Medical Centre and become part of a team committed to delivering excellent patient care and service.

Job Type: Full-time

• Ability to commute/relocate:
• Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

• Do you have own visa?

Experience

• Medical receptionist: 1 year (Preferred)

Language

• English (Preferred)
• Tagalog (Preferred)
• Arabic (Preferred)