Receptionist (Alfahim Motors Roewe)
Skills
About This Role
Job Purpose
Provide administrative support to the showroom operations and deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all customers and visitors.
Key Accountabilities
- Reception Desk: Ensure all customers entering the showroom are welcomed and give necessary assistance or directed to the required person/department. Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
- Telephone Operations: Make sure that all telephone calls are swiftly answered, directed to the appropriate person and messages taken are in clear form.
- Administration: Arrange complete set of documents and update Delivery Schedule Report in the portal as and when required by the Sales Consultant. Prepare reports as required by management, mainly pertaining to enquiries, showroom traffic and demonstrators.
- Receptionist will act as the first point for customer interface. Will closely work with the showroom sales team and other support staff.
Qualification
- Secondary School Education Certificate.
- Diploma in business administration or secretarial studies is preferred.
Experience
- 3 years of minimum experience in admin and receptionist role.
- Experience with automotive industry or luxury retail is preferred.
- Very good command of spoken & written English.
Experience
- receptionist / Customer service: 2 years (Required)
Language
- English (Required)
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