Receptionist/Administrator (Female)

Role overview

Responsibilities

• Welcome clients, visitors, and partner agencies; manage calls, enquiries, messages, and correspondence.
• Coordinate daily attendance and maintain accurate records.
• Support health and safety processes, including visitor logs and fire safety checks.
• Manage referrals, waiting lists, and client records on case management systems.
• Input and monitor data; support service reporting, report preparation, KPI monitoring, and data quality checks.
• Support centre events, meetings, and general administration; maintain supplies, petty cash records, and administrative systems.
• Help maintain a welcoming, safe, and supportive environment.

Candidate requirements

• Experience using Microsoft Office, including Word, Outlook, and Excel.
• Highly organised, detail-focused, and able to manage varied work independently.
• Strong communication and interpersonal skills; able to collaborate and manage competing priorities and interruptions.
• Committed to confidentiality and safeguarding standards.
• Database or case management system experience, relevant charity or care-sector experience, and design software experience are desirable.

Checks and probation

• The role is subject to an Enhanced DBS check.
• Successful applicants are required to complete a three-month probationary period.

About the organisation