Receptionist / Administrative Assistant

Overview

Role purpose

Location

Requirements

• **Saudi national** (mandatory for this role).
• Female (women-only client environment);
• Fluent **Arabic** and good working **English** (written and spoken).
• Warm, polished, client-first manner suited to a premium wellness brand.
• Strong organisation and attention to detail; comfortable juggling a live calendar and last-minute changes.
• Comfortable with everyday tools: scheduling / booking software, WhatsApp Business, email, and basic spreadsheets.
• Discretion and reliability with confidential client information.

Key responsibilities

• Welcome every client warmly and to a premium standard;
• Answer calls, WhatsApp, and enquiries; explain treatment categories at a high level and route detailed questions to practitioners.
• Manage the booking calendar: scheduling, rescheduling, confirmations, and reminders.
• Handle check-in and check-out and basic client records.
• Take payments and make reconciliations.
• Administrative & operations support
• Coordinate the home-service schedule across Riyadh: match bookings to practitioners and route them efficiently.
• Arrange practitioner transport / logistics for home visits and flag clashes early.
• Maintain accurate client and booking records and keep simple trackers up to date.
• Manage supplies and consumables: monitor stock, place reorders, and receive deliveries.
• Support light bookkeeping admin: log expenses, file receipts, and prepare figures for the manager.
• Liaise with suppliers, building management, and service providers as needed.
• Client care & retention
• Follow up after appointments (aftercare reminders, satisfaction check-ins, re-booking prompts).
• Maintain a courteous, confidential relationship with a discerning, privacy-conscious clientele.
• Surface recurring client feedback to the manager.
• Pay: ﷼4,000.00 per month