Receptionist

Overview

• Statement of Job
• The post holder is responsible for ensuring the Receptions Standard Operating Procedures are adhered to and The Clubs high level of service and professionalism is maintained.
• Being a team player is an essential and willing to learn new skills.
• Your work will include but may not be limited to the following:
• All Reception Standard Operating Procedures must be adhered to.
• The Post Holder should be a team player and be willing to learn new skills.
• Ensure all Members / Members guests are greeted as per our Standard Operating Procedures with a warm welcome and with the utmost professionalism by all members of the team.
• Ensure all telephone calls are answered as per our Standard Operating Procedure.
• Process Full and visiting Club Memberships as per our Standard Operating Procedure.
• Ensure Reception and desk area is kept clean and tidy.
• Ensure ticket sales instructions are adhered to at all times.
• Follow the Standard Operating Procedures for the lost and found procedure.
• Ensure the key control procedure is adhered to.
• Assist in Membership Resignations and deal with them as per our Standard Operating Procedure.
• Assist in Membership conversions to Overseas, Country, Honorary or Life.
• Ensure Reception correspondences are filed as per the Standard Operating Procedure.
• Assist in the updating of the boat parking list.
• Ensure booking sheets and table plans for functions are followed.
• The Post Holder must ensure they are able to answer queries about all aspects The Club.
• Ensure the handling of cash is as per The Clubs standard Operating Procedure.
• Ensure that messages for Management are handled as per The Clubs Standard Operating Procedure.