Receptionist

Role overview

Responsibilities

• Handle incoming calls, emails, and online inquiries; respond promptly to customer questions and concerns.
• Book, reschedule, and confirm appointments based on groomer availability and location routes.
• Update clients on appointment times and groomer arrival.
• Maintain customer information, pet profiles, grooming history, and billing details.
• Coordinate daily routes with groomers to support efficiency and punctuality.
• Send appointment reminders and post-service follow-ups.
• Order supplies and perform other general office duties as assigned by the operations manager.

Requirements

• High school diploma or equivalent; customer service or office administration training is a plus.
• Customer service or receptionist experience; pet care industry experience is highly preferred.
• Excellent verbal and written communication, strong organization, and ability to prioritize multiple tasks.
• Comfort with scheduling software, CRM tools, and online booking platforms; basic accounting skills for payments and invoices.
• Ability to work independently, solve problems, and respond to last-minute bookings or route changes.
• Passion for animals and basic pet care understanding are a plus.

Work environment

• The role is based remotely.
• May occasionally require interaction with pets or groomers on-site.

Benefits

• Salary is described as competitive and based on experience; no pay cadence is stated.
• Growth opportunities, flexible work schedule, and employee discounts on grooming services.