Receptionist
We are a premium IVF and fertility clinic launching in Riyadh in July 2026, backed by a regional investment group. The clinic is bringing internationally benchmarked, UK-standard protocols to Saudi Arabia for the first time, delivered within a luxury, couple-centred, and deeply culturally attuned patient environment.
Skills
About This Role
Overview
We are a premium IVF and fertility clinic launching in Riyadh in July 2026, backed by a regional investment group.
The clinic is bringing internationally benchmarked, UK-standard protocols to Saudi Arabia for the first time, delivered within a luxury, couple-centred, and deeply culturally attuned patient environment.
We are entering a market with significant unmet demand and a clear gap at the premium end.
The brand sits at the intersection of British medical excellence, luxury wellness experience, and Saudi cultural sensitivity.
Our patients are discerning, privacy-conscious couples who expect the same standards they would receive in London or Geneva - without leaving the Kingdom.
The Patient Acquisition Team Lead is responsible for leading and optimising the patient acquisition function to drive high-quality enquiries, strong conversion performance, and revenue growth.
This role manages the Patient Acquisition Team (*known as Fertility Care Advisors*) and ensures a consistent, high-performing, patient-centric sales experience from first contact through to treatment planning.
Why Join
- us?
- Be part of launching a first-of-its-kind premium fertility clinic in Saudi Arabia
- Play a pivotal role in shaping and scaling a high-performing patient acquisition function
- Work within a model that combines clinical excellence with a luxury, patient-first experience
- Join an ambitious, well-backed organization with significant growth plans
Key Responsibilities & Core Tasks
- Providing high-end reception, accurate data registration, and seamless patient flow to designated clinics.
- Expertly managing scheduling (bookings & confirmations) to prevent overlaps
- and strictly minimize wait times.
- Handling POS transactions, issuing tax invoices, and securing immediate
- insurance authorizations with 100% accuracy.
- Maintaining a professional appearance (Uniform) and ensuring the reception
- area remains organized and welcoming.
- Resolving patient concerns and responding to all inquiries with clarity and poise.
- Submitting daily operational reports and coordinating effectively between doctors,
- nursing, and labs.
- Saudi National Only
- Proven work experience as a Receptionist, Front Office Representative, or similar role in high level hospital or hotel settings
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Professional level of English language
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