Receptionist

Job Summary

Key Responsibilities

• Greet and welcome visitors warmly, answer questions, provide directions, and connect guests with the appropriate staff members.
• Maintain a pristine, organized, and professional reception and lobby area, keeping reading materials, digital displays, and refreshments stocked and tidy.
• Manage a multi-line phone system; answer, screen, and route incoming calls efficiently while taking accurate messages.
• Enforce building security protocols by monitoring visitor logs, issuing guest badges, and preventing unauthorized entry.
• Act as the central hub for incoming and outgoing mail, packages, and couriers, sorting and distributing items promptly.
• Assist operations or HR teams with basic clerical tasks such as data entry, scanning, and binding documents during downtime.
• Monitor and reorder front-desk and office supplies.
• Manage the meeting room calendar to prevent scheduling conflicts and double bookings.

Requirements & Qualifications

• Bachelor's Degree required; hospitality or business-related coursework is a plus.
• 1-3 years of experience in a front desk, reception, customer service, or hospitality role.
• Proficiency with multi-line phone systems, digital check-in software (e.g., Envoy), and core office tools (Microsoft 365, Google Workspace).
• Excellent English communication skills (spoken and written).

Core Competencies

• Excellent verbal communication, active listening, and a well-groomed, professional presentation.
• Ability to handle a ringing phone, a guest, and an incoming delivery courier simultaneously without losing composure.
• Consistent and timely attendance is critical as the opener/closer of the front desk.
• Ability to handle sensitive or confidential visitor and company information with total integrity.