Reception Team Member

Gretna Green, Dumfries, DG16 5, United Kingdom, DG16 5HQ

Looking for a role where you can meet new people every day, stay busy, and make every guest feel genuinely welcome?

As a Hotel Receptionist at our Welcome Break [Days Inn/Ramada] hotel, you’ll be the friendly face guests see first (and the helpful voice they speak to last!)

From smooth check‑ins and check‑outs to answering questions and keeping everything organised behind the desk, you’ll help create a great stay for every guest.

Enjoy delivering friendly, welcoming service and helping people feel at ease

Can stay calm, organised and professional when it gets busy

Take pride in getting the details right—bookings, payments, and guest requests

Like working as part of a supportive team and are happy to learn new systems (full training provided)

What you’ll do as a Hotel Receptionist :

Welcome guests, manage check‑ins and check‑outs, and make sure everyone has what they need for a great stay

Handle bookings and payments, answer calls and guest questions, and keep the reception area tidy and welcoming

Follow health & safety and security procedures, complete checks as trained, and escalate guest issues quickly and confidently

What you’ll get as a Hotel Receptionist at Welcome Break:

£1 meals on every shift

Flexible working patterns

Immediate start available + overtime if you want it

50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!

My Welcome Break discounts – savings at hundreds of retailers

Incentive schemes to reward great performance

Clear career progression & development opportunities

Apprenticeship programmes where you can learn and earn at the same time

Holiday allowance that grows with service

Cycle to Work scheme

Free onsite parking

Uniform provided

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.

Ready to become a Hotel Receptionist ? Apply through our careers page now.

Job Segment: Hotel Reception, Receptionist, Hospitality, Part Time, Administrative