Reception Supervisor

Here at Delta Hotels By Marriott Tudor Park Country Club, we are looking for an enthusiastic and experienced Reception Supervisor to join our Front Office team.

As a Reception Supervisor, you'll play a key role in creating memorable first and last impressions for our guests.

Leading by example, you'll ensure every guest receives a warm welcome, exceptional service, and a seamless experience throughout their stay.

Working closely with the Front Office Manager, you'll support the day-to-day operation of the reception team, ensuring the highest standards of guest satisfaction and team performance are delivered at all times.

• Deliver outstanding guest service, ensuring every interaction reflects our commitment to excellence.
• Welcome guests, manage check-ins and check-outs, and ensure all guest requests are handled efficiently and professionally.
• Allocate rooms, issue room keys, and process payments and billing accurately.
• Liaise with the Housekeeping team to ensure rooms are ready for arriving guests and promptly address any guest concerns.
• Respond to guest enquiries, complaints, and requests, resolving issues in a timely and positive manner.
• Provide information about the hotel's facilities, services, and local attractions to enhance the guest experience.
• Manage reservations, amendments, and cancellations, ensuring accurate record keeping.
• Prepare and review daily arrival, departure, and occupancy reports.
• Support the Front Office Manager with the day-to-day supervision of the Front Office team.
• Assist with training, coaching, and developing team members to drive engagement, performance, and career progression.
• Lead shifts confidently, ensuring operational standards and company procedures are consistently maintained.
• Act as a role model for the team, promoting a positive and collaborative working environment.

• Previous experience in a Front Office, Reception Supervisor, or similar hospitality role.
• A genuine passion for delivering exceptional customer service.
• Strong leadership skills with the ability to motivate and support a team.
• Excellent communication and interpersonal skills.
• A warm, friendly, and professional approach.
• Strong organisational skills and the ability to multitask in a busy environment.
• Confidence in handling guest concerns and resolving issues effectively.
• A positive, proactive attitude and a team-focused mindset.
• Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays.
• Knowledge of Opera PMS or a similar hotel property management system would be advantageous.

What you’ll enjoy

• Complimentary Leisure Club membership
• Global hotel discounts for you, friends & family
• Access to Benefit Hub for unlimited deals from retailers to restaurants and more.
• Training, development and endless career progression

Hours: This is a full-time role working 40 hours, 5 days per week with a mix of early and late shifts, including weekends.

If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy developing others, we'd love to hear from you.