Reception & Marketing Communications Executive
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About the Role
We are seeking a professional, customer-focused, and organized Receptionist & Marketing Coordinator to manage the reception area while overseeing customer communications through the WhatsApp Business API (WABA).
Key Skills for This Role
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Job Summary
We are seeking a professional, customer-focused, and organized Receptionist & Marketing Coordinator to manage the reception area while overseeing customer communications through the WhatsApp Business API (WABA).
The successful candidate will be responsible for creating a welcoming first impression, handling inbound inquiries, coordinating visitor management, and executing WhatsApp campaigns to support the company's sales and marketing initiatives.
Front Office & Reception
- Welcome clients, visitors, and business partners in a professional and courteous manner.
- Manage incoming telephone calls and direct inquiries to the appropriate departments.
- Handle incoming and outgoing mail, courier services, and deliveries.
- Maintain the reception area, meeting rooms, and visitor records.
- Coordinate meeting room bookings and assist with meeting arrangements.
- Manage office supplies and maintain inventory for front office requirements.
- Provide administrative support to management and other departments as required.
Whatsapp Business Api (Waba) Management
- Manage the company's WhatsApp Business API (WABA) platform and customer communications.
- Create, schedule, and execute approved WhatsApp marketing campaigns.
- Monitor message delivery, response rates, and campaign performance.
- Respond to customer inquiries received through WhatsApp or assign conversations to the appropriate sales consultants.
- Ensure message templates comply with Meta's WhatsApp Business policies.
- Maintain accurate customer communication records within the CRM.
- Coordinate with the marketing and sales teams to support lead generation and promotional campaigns.
- Prepare campaign performance reports and recommend improvements based on key performance indicators.
Requirements
- Bachelor's degree or diploma in Business Administration, Marketing, or a related field.
- Minimum 2 years of experience in reception, customer service, or administrative support.
- Experience managing WhatsApp or other similar marketing campaigns is preferred.
- Excellent verbal and written communication skills in English
- Professional appearance and customer-focused attitude.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office, particularly Excel
- Experience using CRM systems is an advantage.
- Ability to maintain confidentiality and handle customer information professionally.
• Salary: AED 4000
- Monday - Friday 9am - 6pm; Saturday 10am to 3pm
- Work Visa for the United Arab Emirates, including medical insurance
- Company Laptop and mobile phone with data package
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