Reception Manager

%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan%3E%3Cstrong%3EReception Manager%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan%3E%3Cstrong%3ESalary: £36,550 + Service Charge%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cstrong%3EAbout Hyatt Regency London Blackfriars%3C/strong%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EAbout Hyatt Regency London Blackfriars Hyatt Regency London Blackfriars is located next to Blackfriars Station in the heart of the City of London, within walking distance of St Paul’s Cathedral, Tate Modern and the South Bank. This Grade II listed five-star hotel stands on the historic site of King Henry VIII’s Bridewell Palace and features 205 stylish guestrooms and suites along with versatile meeting and event spaces. Dining experiences include NYnLON, a sophisticated yet relaxed bistro bringing the flavours of New York dining culture to London with East Coast classics and seasonal produce, and Leaf and Cane, a vibrant late night bar with live sports screenings, karaoke nights, a dynamic calendar of social events, premium beers and a lively social atmosphere.%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3EColleagues have the opportunity to work in a distinctive historic setting while welcoming both international business travellers and leisure guests to central London.%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan%3E%3Cstrong%3EDuties %26amp; Responsibilities%26nbsp;%3C/strong%3E%3C/span%3E%3Cstrong%3Erelated to the Reception Manager role:%3C/strong%3E%3C/p%3E%3Cul style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cli%3EManage daily front desk operations, ensuring an efficient and seamless guest experience.%26nbsp;%3C/li%3E%3Cli%3ELead, train, schedule, and evaluate the performance of the Front Office team to maintain 5 star service standards.%26nbsp;%3C/li%3E%3Cli%3EAct as the Front Office Manager in their absence and serve as Duty Manager as required.%26nbsp;%3C/li%3E%3Cli%3EOversee recruitment, onboarding, and continual development of the Front Office team.%26nbsp;%3C/li%3E%3Cli%3ESet departmental objectives and provide regular feedback and coaching to team members.%26nbsp;%3C/li%3E%3Cli%3EEnsure exceptional arrival and departure experiences for all guests, including VIPs and repeat visitors.%3C/li%3E%3Cli%3EMonitor and improve check-in and check-out processes to optimize efficiency and satisfaction.%26nbsp;%3C/li%3E%3Cli%3EHandle guest complaints, feedback, and service recovery in a professional and timely manner.%26nbsp;%3C/li%3E%3Cli%3EConfidently interact with high-profile guests while maintaining discretion and professionalism.%26nbsp;%3C/li%3E%3Cli%3EMonitor guest satisfaction scores and implement initiatives to continuously enhance service delivery.%3C/li%3E%3C/ul%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan%3E%3Cstrong%3EAbout you%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan%3EYou are a dynamic Team Leader with a strong balance of strategic vision and hands-on operational expertise. Passionate about creating exceptional guest experiences, you inspire and coach your team to deliver personalized, high-quality service every day. You are commercially astute, with proven experience driving revenue, profitability, and brand visibility across multiple venues. Adaptable and collaborative, you thrive in a fast-paced environment while fostering a culture of care, growth, and innovation.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan%3E%3Cstrong%3EAs a Reception Manager%26nbsp;at%26nbsp;Hyatt Regency London Blackfriars%26nbsp;you will enjoy all the benefits Hyatt has to offer:%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cli%3E%3Cspan%3E12 complimentary nights a year across Hyatt Hotels worldwide%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EFree meals on duty%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3E50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EUniform provided and laundered complimentary%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EHeadspace membership and access to our Employee Assistance Programme%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan%3EContinuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan%3EAt Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1250 hotels in over 76 countries and is recognised as a Great Place to Work Company!%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan%3EBeing part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan%3EJoin a team that is making travel more human. Connected. Sustainable. Here, everyone%27s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.%3C/span%3E%3C/p%3E%3Cp style=%22-webkit-text-stroke-width:0px;color:rgb(102, 102, 102);font-family:%26quot;Trebuchet MS%26quot;, Arial, Helvetica, sans-serif;font-size:14px;font-style:normal;font-variant-caps:normal;font-variant-ligatures:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:start;text-decoration-color:initial;text-decoration-style:initial;text-decoration-thickness:initial;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;%22%3E%3Cspan%3E%3Cstrong%3ENext steps:%3C/strong%3E%26nbsp;Apply today for this %3Cstrong%3EReception%26nbsp;Manager%3C/strong%3E%26nbsp;role and start your journey at Hyatt Regency London Blackfriars!%3C/span%3E%3C/p%3E

Job Details
Primary Location: GB-ENG-London, Hyatt Regency London Blackfriars
Job Level: Administrative, Full-time
Pay Basis: Yearly, Pound Sterling (GBP)