Reception Administrator

Provide a professional and welcoming front-of-house service.

Act as a first point of contact for students, visitors, staff and stakeholders.

Respond to enquiries in person, by telephone and by email.

Give clear information and signpost people to the right college service or department.

Maintain appointment diaries, booking systems and enquiry records.

Keep accurate records and resources to support effective customer service.

Assess student fees and prepare fee-related information for college systems.

Process payments and other income accurately, following financial procedures.

Support student funding administration, including collecting and processing documents.

Assist with bus passes, free college meals and other student support initiatives.

Support college events, activities and services as directed.

A good standard of education, including English and maths at Level 2.

Experience in customer service, reception, administration or a similar role.

Experience dealing with members of the public in a professional way.

Strong communication skills in person, by phone and by email.

Good organisation and attention to detail.

Confidence maintaining accurate records and using databases.

Working knowledge of Microsoft Office.

Experience handling cash, payments or financial transactions.

Awareness of financial handling procedures and accurate record keeping.

A Customer Service or IAG Level 2 qualification, or willingness to work towards one.

Welcoming. You help people feel comfortable from the moment they arrive.

Professional. You represent the college well in every interaction.

Clear. You give accurate information and explain next steps simply.

Organised. You keep records, enquiries and tasks under control.

Accurate. You understand that detail matters, especially with payments and student records.

Calm. You stay steady when reception is busy.

Helpful. You look for ways to solve problems and support colleagues.

Flexible. You adapt to changing priorities and college activity.

You’ll need an enhanced DBS check. If you get the job, we’ll do this for you.

You’re committed to safeguarding, equality, diversity and inclusion.

You can travel and work across college sites when required.

You’re willing to work flexibly, including occasional evenings and enrolment periods.

You’re committed to following college policies, including health and safety, safeguarding and sustainable development.

Generous annual leave entitlement, including bank holidays, depending on your role

Family-friendly leave policies

24/7 Employee Assistance Programme

Medicash healthcare plan

Occupational health support

Confidential counselling

Specsavers eye test vouchers

A culture where people look out for each other

Local Government Pension Scheme

Salary sacrifice schemes, including Cycle to Work and buy tech

Railcard and Tusker Green Car Scheme

Local and national discount schemes

Ongoing professional development

Opportunities to build experience across reception, student services and college administration

Opportunities to step up, specialise or move across college teams

Leadership pathways